Customer Support Executive International Voice Process
Customer Support Executive International Voice Process
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Key responsibilities
- Handle incoming customer calls in a professional manner
- Address customer inquiries and provide accurate information about products or services
- Resolve customer complaints troubleshoot problems and offer solutions
- Provide guidance and assistance to customers in a courteous and empathetic manner
- Document customer interactions and transactions with accuracy
- Collaborate with other team members to ensure customer satisfaction
- Meet customer service quality and productivity standards
- Adhere to company policies and procedures while maintaining confidentiality
- Update knowledge base and contribute to process improvement
Required qualifications
- Bachelors degree or equivalent work experience
- Prior experience in customer service or call center environment
- Proficient in using customer service software CRM and other related tools
- Excellent verbal and written communication skills in English
- Ability to work flexible shifts including evenings and weekends
- Demonstrated empathy and the ability to understand customers needs
- Strong problemsolving and multitasking skills in a fastpaced environment
- Basic technical knowledge and the ability to troubleshoot technical issues
- Proven ability to meet and exceed performance targets
- Adaptability and willingness to learn and apply new skills
communication,multitasking,empathy,international voice process,customer support,voice process,customer,customer satisfaction
Employment Type
Full Time
