drjobs Quality urance Japanese speaking

Quality urance Japanese speaking

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1 Vacancy
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Job Location drjobs

India

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We ve partnered with a leading tech BPO company in search of a Content Quality Specialist to join their dynamic contact center teams. You ll play a key part in ensuring that content assessments are accurate and consistent all while contributing to the team s overall growth and improvement.

Position: Quality Assurance Analyst
Location: Lisbon Portugal
Employment Type: Fulltime
Remuneration: Base salary

Key Responsibilities

  • Quality Standards Expert: Serve as the key resource for quality guidelines ensuring tasks align with the companys benchmarks.
  • Content Review: Assess and rate different content types (audio video text photos) according to taskspecific criteria.
  • Provide Feedback: Offer clear concise and wellsupported written explanations for your ratings to help improve rater quality.
  • Collaborative Calibration: Join calibration sessions with team members and stakeholders to maintain consistency in assessments.
  • Peer Audits: Conduct audits and peer reviews as part of the quality process providing feedback and assisting in training initiatives.
  • Team Collaboration: Share insights and best practices with your peers to foster a culture of continuous improvement.
  • Task Management: Balance multiple projects and assignments independently ensuring that all tasks are completed with minimal guidance.
  • Support Recruitment: Assist team leads and managers in the interview process for future team members.
  • KPI Management: Ensure that all tasks meet key performance indicators (KPIs) to maintain operational efficiency and prevent business disruptions.
  • Client Projects: Handle multiple customer projects simultaneously always striving to exceed client expectations.


Your Profile

  • Language Skills: Native or fluent in Japanese both verbal and written with fluency in English (B2 level or higher).
  • Eligibility: Must be eligible to work in Portugal without legal support (EU citizenship or a Portuguese residence card).
  • Education: A university degree is advantageous but not required.
  • TechSavvy: Comfortable working with G Suite particularly Google Sheets.
  • DetailOriented: Ability to approach tasks with a rigorous analytical mindset and high attention to detail.
  • Communication Skills: Strong verbal and written communication skills with the ability to clearly articulate your reasoning.
  • Flexible Schedule: Willingness to work flexible shifts including rotation Monday to Friday from 08:00 AM to 8:00 PM.
  • Logical Thinker: A solid sense of logic and strong decisionmaking skills are essential for this role.


What We Offer

  • Lunch Vouchers: Receive vouchers per day to cover your meals.
  • Transportation Allowance: Enjoy a monthly transportation allowance or use the company shuttle service.
  • Health & Dental Insurance: Comprehensive coverage for both health and dental care.
  • Competitive Salary: An aboveaverage base salary paid across 14 months.
  • WorkLife Balance: A shiftbased schedule that offers flexibility and two days off per week.
  • Collaborative Environment: Join a dynamic creative team with a positive and friendly atmosphere.
  • Growth Opportunities: Get access to guidance tools and opportunities to reach your full professional potential.

fluent english,task management,communication skills,g suite,quality standards,fluent in english,native or fluent in japanese,computer literacy,detail-oriented,presentation skills,logical thinker,tech-savvy,japanese,quality standards expert,native japanese,flexible schedule,content review,peer audits,kpi management,fluency in english,feedback,logical thinking,support recruitment,team collaboration,provide feedback,japanese language,collaborative calibration,client projects

Employment Type

Full Time

Company Industry

Key Skills

  • Test Cases
  • SQL
  • Quality Assurance
  • Agile
  • TFS
  • Jira
  • Software Testing
  • Test Automation
  • Cucumber
  • QA/QC
  • SDLC
  • Selenium

About Company

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