Customer Support Intern
Customer Support Intern
Posted on :
21-09-2024
Employer Active
1 Vacancy
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Job Description
What is Jar
The Jar app is a habitbuilding microsavings platform that helps users save fixed amounts from as little as 10 in 24K digital gold. Our users also have the option to convert these savings to cash or physical gold at their convenience.
Jar also effortlessly facilitates investments by enabling users to save while they spend utilizing our roundoff method like a digital piggy bank.
Founded by Misbah Ashraf former founder of communityfocused ecommerce platform Marsplay and Nishchay AG former director and founding member at mobility startup Bounce Jars unwavering mission is to shatter psychological barriers to saving and investing thus spearheading the Financial Fitness revolution for Bharat.
At Jar we believe that savings are just the beginning for our customers. We want to walk alongside them through every step of their financial journey which is why we have now expanded our offerings to meet those needs.
Our Offerings:
Jar Ready Cash
Jar Ready Cash is Jars loan product with a 100% digital journey no paperwork and quick disbursals so that customers can access credit conveniently. With flexible repayments and help just a click away customers dont have to break their savings when an emergency comes calling.
Nek
Nek is an affordable luxury jewelry brand that is powered by Jar. It is the culmination of what we know best; affordability the value of gold and crafting incredible connections. Neks wide collection of silver and gold jewelry is made with meticulous artisanship to celebrate you and find the magic in every occasion.
Responsibilities:
- Handling customer queries and providing chat voice and email support
- Conducting surveys with customers to understand the usage and overall experience to collect prompt and accurate feedback from customers
- Troubleshooting problems and seeing them through to resolution
- Demonstrating excellent product knowledge to enhance customer support
- Escalating users unresolved issues to the appropriate internal teams
- Excellent comprehension skills ability to clearly understand and address customer needs appropriately.
- Should be a selfdriven motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Requirements:
- Excellent interpersonal written and oral communication skills. English and Hindi language proficiency (written and spoken)
- Are available for a duration of 3 months work from the Office/Home
- A bachelor s degree in administration or related field.
- Ability to use a desktop/Laptop computer system Familiarity with Google Workspace and MS Office.
- Demonstrates conflict resolution negotiation and deescalation skills.
From the Founders Desk:
As founders we take a great deal of pride in how far Jar has come as a company not just in terms of the product and service we have built but because of the many incredible people who have trusted us and joined us on our journey. At Jar were working on solutions that could positively impact over 400 million Indians who find themselves stalled on their financial journey.
Its not something we can solve alone; it takes the collective effort and innovation of a great number of people to do that. Its only natural then that we look for problem solvers and collaborators people who fail fast learn just as quickly from those failures and boldly offer unconventional insight and perspective when faced with challenges.
We know that the next great idea can come from anyone and we strive to foster the kind of environment where those ideas get carried to without losing their greatness. No matter what their stint at Jar was like we want our team to look back on it and feel like they learned grew and succeeded just as Jar did. If that sounds a little scary a little difficult but also interesting and exciting then youll probably fit right in.
Why join Jar you ask
Jar is a diverse and inclusive workplace that embraces the ideas and perspectives of all employees and recognises their efforts and contributions regardless of ethnicity. Our workspace also boasts a great blend of youth and experience which helps us maintain a transparent culture with no micromanagement. We also have flexible working hours and provide medical insurance to all employees.
communication skills,microsoft office,google workspace,conflict resolution,negotiation
Employment Type
Full Time
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