Technical Support IT Operations - Concentrix
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Job Description
Job Title:
Technical Support IT OperationsJob Description
The role:The Technical Support IT Ops is responsible for daily production work tasks and provides advanced systemlevel support of multiuser operating systems hardware and software tools including installation configuration maintenance and support of these systems. You will demonstrate excellent knowledge of systems analysis for hardware and software. You will report to our Technical Support Manager for EMEA.
What you need to have is
- Bachelors Degree in related field from a fouryear college or university with three to five years of relevant experience
- Experience with Network
- Fluent in English
- Proficient in excel (can perform complex functions)
- Knowledge of Active Directory
- Knowledge of Incident response
- Experience as L1/2 Technical support
Responsibilities:
- Coordinate as smart hands with different portfolios and engineering workgroups
- Provide telephony support in performing installation and troubleshooting on telephone sets and voice mailboxes
- Perform hardware and software upgrades to peripheral equipment
- Attend to break/fix engagement as needed by Situation Management for technologyrelated problems and issues received from both internal and external clients
- Prepare maintain and submit reports and applicable records of computer hardware and software inventory by site and system
- Perform site maintenance and safety checks of assigned equipment
- Perform checks and ensure that antivirus definition Microsoft patches are updated as outlined by Desktop Engineering
- Spend between 60% 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
Location:
SAU Riyadh Sulaiman Al Hamdan Street Sulaimaniya Riyadh 11551 POBox 42589Language Requirements:
Time Type:
Full timeIf you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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Employment Type
Full Time
