Customer Care Executive - Avamels Printing Solutions
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1 Vacancy
Job Description
Avamels Printing Solutions is seeking a proactive and customerfocused Customer Care Executive to join our team in Riyadh. This role is essential in providing toptier customer service while also contributing to sales initiatives. If you have excellent communication skills and a passion for delivering outstanding service we invite you to apply and be part of our dynamic team.
Key Responsibilities:
Customer Interaction:
- Promptly and professionally respond to incoming customer calls emails and chats.
- Provide comprehensive information on products and services addressing customer queries and concerns.
- Build and maintain strong relationships through effective communication and timely followup.
Sales Generation:
- Identify potential sales opportunities by understanding customer needs and recommending suitable products/services.
- Use upselling and crossselling techniques to meet and exceed sales targets.
- Stay updated on the companys products and services to effectively market them to customers.
ProblemSolving:
- Address customer complaints and issues ensuring effective and timely resolutions.
- Troubleshoot product or service issues by clarifying customer concerns identifying causes and selecting the best solutions.
RecordKeeping:
- Maintain accurate records of all customer interactions sales and transactions.
- Document customer interactions and sales activities in the customer service database.
Collaboration:
- Collaborate with other departments such as marketing and product development to address customer feedback and needs.
- Participate in team meetings and contribute to strategies aimed at improving customer satisfaction and sales performance.
FollowUp:
- Conduct followup calls to ensure customer satisfaction and encourage repeat business.
- Monitor and follow up on unresolved customer issues and sales leads.
Sales Support:
- Assist in developing and executing sales strategies and promotional campaigns.
- Provide support in processing customer orders and handling billing inquiries.
Qualifications:
- Strong communication skills in both written and verbal forms.
- Proven experience in a customer service or sales role is an advantage.
- Ability to build and maintain positive customer relationships.
- Problemsolving abilities with a customerfirst mindset.
- Proficiency in using CRM systems and other relevant software.
Join Avamels Printing Solutions in Riyadh and be an integral part of a team dedicated to excellence in customer service and sales. If you are motivated and ready to contribute to our success we encourage you to apply with your updated CV.
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Employment Type
Full Time
