Customer Success Manager

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home todos such as furniture assembly handyman work moving help and much more.

At Taskrabbit we want to transform lives one task at a time. As a company we celebrate innovation inclusion and hard work. Our culture is collaborative pragmatic and fastpaced. Were looking for talented entrepreneurially minded and datadriven people who also have a passion for helping people do what they love.

Together with IKEA were creating more opportunities for people to earn a consistent meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remotefirst company with employees distributed across the US and EU
• 5time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF Best MidSized Companies and Best Benefits
• DataBird journals Best Places Best Companies for Diversity #1 2019 and 2020
• DataBird journals Best Places Best Companies for Women #4 2019 and #1 2020

About the Role:

The Tasker Success team helps Taskers achieve their personal tasking goals using Taskrabbit. This includes onboarding Taskers seamlessly nurturing them ensuring that they are fully utilised and retained and coaching them to build satisfaction with the platform. These approaches applied at the local level will result in Taskers being higher quality and more retentive which drives client bookings and retention.

As a Tasker Success Manager for Germany based in Berlin or Frankfurt you will collaborate closely with crossfunctional teams throughout the entire Tasker lifecycle focusing on critical areas such as invoicing utilisation and retention. Your role will involve developing and implementing programs and communication strategies aimed at enhancing the performance of Taskers in your market including delivering workshops and regularly calling Taskers to provide support and guidance.

Working closely with internal stakeholders you will coach Taskers identify process improvements and serve as a thought partner on invoicing utilisation and retention issues. Your ultimate goal is to equip Taskers with the knowledge skills and resources required to succeed on our platform.

Tasks

What you will work on:

• You will be responsible for conducting weekly office hours and workshops with Taskers. During these office hours you will provide support guidance and feedback to Taskers on their performance as well as assist them in resolving any issues they may be facing.
• Ensure that Taskers have a positive experience after activating and implement targeted tactics to optimise their productivity while also providing strategic guidance to ensure the retention of valuable Taskers.
• Make strategic recommendations about how our programs and communications should evolve and work alongside field stakeholders.
• Responsible for program metrics performance around utilisation invoicing and retention including tracking and reporting.
• Master the Tasker lifecycle. Rigorously apply data to identify gaps and opportunities in the Tasker experience.
• Continuously monitoring industry trends and best practices staying uptodate on new developments and integrating these insights into our program approach.

Requirements

Your areas of expertise:

• Fluent German speaker is a must Arabic also an added advantage.
• Based in Berlin or Frankfurt or an easily commutable distance into these cities with availability to potentially travel to other main regions as required.
• A team player experience managing and maintaining strong relationships with crossfunctional teams including Operations and Marketing to drive results and achieve business objectives. Able to contribute to the creation of solid plans that build on existing frameworks and put them into action with the support from your manager.
• An excellent communicator with the experience and ability to provide updates on market trends at internal weekly meetings and build rapport with the Tasker community.
• A capable analyst the ability to identify supply gaps and create plans to address them with a solid understanding of supply/demand dynamics. A datadriven decisionmaker who enjoys digging into data to understand trends.
• Well organised and attention to detail: capable of producing accurate and highquality brief documents that describe plans or projects. Ability to manage core tasks independently and deliver work that meets targets and deadlines. Strong attention to detail with a knack for prioritisation and establishing the scope of projects.
• Timely and curious: Proven ability to execute strategies provided by the program team on time and with high quality and proactively suggest actions to address supply gaps. Curious about how things work with the ability to anticipate problems or spot areas for improvement.
• An enthusiastic people person ready to roll up their sleeves and speak to Taskers on a daily basis and build rapport with the community.
• A great cultural fit comfortable operating at a fast pace in an entrepreneurial environment and driven to succeed. Added advantage if you are familiar with any of the following tools: Looker Totango Excel GSuite.
• Eligible to work in Germany we do not sponsor visas for this role.

Benefits

Compensation & Benefits:

At Taskrabbit our approach to compensation is designed to be competitive transparent and equitable. Total compensation consists of base pay bonus benefits perks. The annual gross pay for this position is. This is the base pay only and does not include any other total cash compensation amounts such as company bonus or benefits.

Youll love working here because:

• Taskrabbit is a RemoteFirst Company. We value flexibility and choice but also stay committed to regular inperson connection.
• The People. You will be surrounded by some of the most talented supportive smart and kind leaders and teams people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers EU employees medical insurance. We offer all of our global employees generous and flexible time off with 2 companywide closure weeks Taskrabbit product stipends wellness productivity education stipends IKEA discounts reproductive health support and more. Benefits vary by country of employment.