Engagement Operations Manager
Engagement Operations Manager
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Job Description
Job Title: Engagement Operations Manager
Job Overview: The Engagement Operations Manager will oversee and streamline engagement initiatives ensuring efficient workflows and a superior experience for both clients and team members. This role requires managing operational processes fostering team collaboration and driving growth through improved customer engagement strategies. The ideal candidate thrives in a dynamic environment and possesses strong leadership and communication skills.
Responsibilities:
- Oversee and manage daytoday engagement operations ensuring smooth workflows across all departments.
- Develop and implement strategies to enhance client engagement and satisfaction.
- Collaborate with crossfunctional teams (Sales Marketing and Customer Success) to ensure alignment and seamless of initiatives.
- Analyze engagement data to identify trends and areas for improvement.
- Maintain and optimize engagement tools and platforms ensuring proper integration with CRM systems.
- Lead a team of engagement coordinators providing guidance and performance feedback.
- Develop training programs to enhance team skills and operational efficiency.
- Ensure compliance with company policies and industry standards.
Qualifications:
- Bachelors degree in Business Operations Management or a related field.
- 3 years of experience in operations management preferably within engagement or customer success functions.
- Strong understanding of CRM tools and engagement platforms (e.g. Salesforce HubSpot).
- Excellent analytical and problemsolving skills.
- Leadership experience with the ability to manage and inspire teams.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize in a fastpaced environment.
- Proficiency in project management and workflow optimization.
Compensation & Benefits:
- Competitive salary: $65000 $85000 annually (based on experience).
- Health dental and vision insurance.
- Performance bonuses and incentives.
- 401(k) with company matching.
- Paid time off and flexible work hours.
- Professional development and growth opportunities.
Employment Type
Full Time
