Customer Care Center Coordinator - Voice Process
Customer Care Center Coordinator - Voice Process
Posted on :
20-09-2024
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Job Description
- Handle loan related customer inquiries over the loan servicing toll free telephone number for preforeclosure to delinquent accounts.
- Appropriately follows up with customers when commitments for payment are not met
- Logs all borrower contacts into the loan servicing system
- Offer long term resolutions to customers to resolve delinquency
- Proficient use of an auto dialing system to maximize effectiveness and increase contact ratios
- Required to make the prescribed number of contacts during the daily work schedule
- Familiar with the customer relations functions and the services offered
- Perform miscellaneous jobrelated duties as assigned by the department manager
Requirements
EDUCATION / EXPERIENCE
- This position requires strong customer service skills
- Must be fluent in English
- Overall knowledge and experience in mortgage loan servicing desirable but not required
- Graduate degree is preferred
- Undergraduates must have at least 6 months call center experience
WORK SCHEDULE OR TRAVEL REQUIREMENTS
- Must be willing to work in US timings
Remote Work :
No
Employment Type
Full Time
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