German Technical Support Agent - BARCELONA
German Technical Support Agent - BARCELONA
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Job Description
Do you have a technical background or interest Are you fluent in German ( English) and would you like to work in the e payments industry providing B2B technical support in your native language Then this is your chance. Our client is the European leader in the payments industry and we are looking for enthusiasts to strengthen the Benelux Tech Support team in sunny Barcelona! Both from the comfort of your home and within our vibrant office space. Join us in embracing the best of both worlds with our innovative hybrid working model!
Tasks
What will you be doing
- Handling first line inbound technical support requests by phone email and tickets (B2B).
- Assisting new customers (merchants) with technical setup of their account.
- Troubleshooting and investigating technical issues (e.g. technical set up of accounts transaction statuses and errors technical parameters payment pages errors related to product integrations).
- Ensuring continuity of the merchant business by responding quickly and correctly.
- Providing additional product information.
- Maintaining a strong customer relationship.
- Collaborate effectively with team members and crossfunctional departments to streamline processes and deliver seamless customer service.
Requirements
What are we looking for
- Nativelevel proficiency in German language (both spoken and written) is essential.
- Good knowledge of the English language to effectively communicate with colleagues and handle customer interactions.
- 12 years of work experience in technical support / customer service in a technical environment
- Techsavvy: familiar with HTML SQL logs Java webdesign coding programming etc.
- A high school diploma or equivalent qualification is required.
- Excellent communication skills both verbal and written to interact confidently with customers and provide accurate information.
- Strong problemsolving abilities to address customer inquiries and resolve issues efficiently.
- Proficiency in using computer systems and familiarity with different software applications.
- Availability to work flexible shifts including evenings weekends and holidays to accommodate customer needs.
Benefits
What we offer
- Multicultural fun and friendly work environment
- Hybrid working model
- Internal growth opportunities (amazing opportunities for career progression)
- Staff incentives and reward schemes
- Permanent position and competitive salary
- Unlimited coffee fresh fruit during office days
- Free online Spanish lessons (outside working hours)
- Free PTsessions
- Comprehensive support for mental health and wellbeing Ifeel app
If these points align with your strengths and aspirations we would love to hear from you! Join our team and start an exciting career journey with a company that truly values each and every individual. We cannot wait to welcome you aboard and create amazing experiences together.
Employment Type
Full Time
