Bar Manager

Job description

A Bar Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.What will I be doing?As a Bar Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:Always displays the highest standards of customer service, welcoming customers in a polite, gracious, and enthusiastic manner; always paying attention; anticipating and meeting their needs.• Manage multiple areas and oversee employees of various F&B outlets as it pertains to all beverage served at the hotel• Handles multiple priorities, works in a fast pace environment, and exercises good judgment when dealing with guests and complaints.• Oversee the Bars operation as it relates to the venues establishing and maintaining performance standards, while maximizing revenue and profit.• Observe and appraise team member performance, provide feedback, and facilitate improvements in accordance with established standards of product and performance.• Oversee personnel and operations ensuring organization, cleanliness, proper maintenance, and supplies.• Select products that will meet the quality standards and financial expectations of the venues• Coordinate with other departments/managers the daily flow of our operations.• Communicates with members demonstrating confidence and encourages them to feel unique and special.• Maintains cleanliness throughout bar/lounge and performs weekly maintenance.• Assists Outlets Management in setting and achieving daily sales and assigned cost goals.• Implements cost controls as needed to achieve positive financial results.• Celebrates and fosters decisions that result in successes as well as failures.• Communicates areas that need attention to staff and follows up to verify understanding.• Maintain high-quality, efficient bar service.• Ensure guest service standards are set, implemented, monitored, and evaluated.• Set up the bar according to operational standards.• Comply with licensing regulations and hotel procedures for alcohol service.• Train staff on beverage knowledge, preparation, and presentation.• Ensure compliance with health, safety, and fire regulations through proper training.• Oversee staff presentation and uniform standards.• Create and manage Personal Development Plans for staff, encouraging training and development.• Address staff shortages due to absenteeism and manage absences according to procedures.• Apply the company disciplinary policy when necessary.• Ensure proper task delegation in your absence.• Complete necessary staff-related administration as per company procedures.• Produce and communicate revenue forecasts to the Food and Beverage office.• Maximize revenue and increase average spend through upselling and high customer service standards.• Work with cost control to ensure timely stock takes and meet food and beverage cost targets.• Achieve or exceed monthly drink profit margin targets. What are we looking for?A Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:• Customer Service experience in supervisory or above capacity• A warm personality, attentive and smartly presentable• An ability to listen and respond to demanding Guest needs• Excellent leadership, interpersonal and communication skills• Accountable and resilient• Committed to delivering high levels of customer service• Ability to work under pressure• Flexibility to respond to a range of different work situations• A medium level of IT proficiency is requiredIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:• Previous experience in similar role• Passion for delivering exceptional levels of Guest service