Service LeadBike Business
Service LeadBike Business
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Job Description
After Sales Service
Mapping client s requirements & rendering effective solutions related to various equipment along with their repair & servicing.
Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
Visiting the dealers & subdealers for resolving their queries and providing solutions.
Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
Ensuring customer satisfaction by responding to customer queries achieving service quality norms
Insure regular parts order and surprise audit.
Customer Support
Mapping client s requirements & ensuring rendering of effective technical solutions in line with specified guidelines.
Minimizing bottlenecks for high quality of service for increasing the Customer Satisfaction Index.
Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
Dealer Management
Identifying and networking with financially strong and reliable dealers resulting in deeper market penetration and improved market share.
Developing and appointing new business partners to expand reach in the market and coordinating with the dealers to promote the product.
Man Management
Directing leading & motivating workforce; imparting continuous on job training for mechanics and other staff for accomplishing greater operational effectiveness / efficiency.
Working on succession planning of the workforce rendering technical guidance to the staff appraising the member s performance & providing feedback.
Requirements
An Engineering graduate/Graduate with at least work ex of 710 years with a twowheeler manufacturer in services domain.
Benefits
An Engineering graduate/Graduate with at least work ex of 7-10 years with a two-wheeler manufacturer in services domain. Must have handled dealer network development, workshop business monitoring, mechanic training etc.
Employment Type
Full Time
