Customer Service Agent - German Speaking

Who we are

Since our start in 2017 we have provided smart tools that help put financial power back in the hands of the people where we believe it belongs. Everything we do is based on one vision: to improve the financial health of our users. So far weve helped Swedes Finns Norwegians and Germans save millions by refinancing unnecessary and expensive consumer credits. But we aim higher. New tools new products and new ways of improving peoples financial lives. This means we need more brains and hearts to fuel our growth. That is why we are currently searching for a Customer Agent to join the German Operations Team (based in Stockholm).

What you will be doing

As an Operations Agent you will be part of a team that performs customer service that is second to none. In Operations we always try to find new ways to increase customer satisfaction engagement and our customer base. The role entails participating in and providing general customer service credit assessments AML & Fraud reviews and more. Your job will be to help customers to a better personal financial situation where you will analyse and evaluate complicated credit applications and make decisions based on our credit policy. You also have a great deal of personal responsibility to assess who is suitable to refinance loans or not. Furthermore you will work directly with our customers in various channels.

Who you are

• Fluent in English and of course German (we know but you would be surprised how many people there are that dont believe that would be a necessity)
• You are passionate about explaining how things fit together high and low
• You are a flexible person happy to step in and stand up for the team
• Communicative you know the meaning of providing clear service in both writing and speech.

Its a merit if you; Have worked with customer service before Have experience from AML credit assessments or Fraud before or Have worked with customer success/sales.

What we offer

We offer you the chance to be part of something truly amazing. With strong backers and a world class team there is no limit to what we can achieve together. We were founded with a vision of challenging and transforming an industry that today is not taking into account the people it is supposed to serve.

We are making a change. We have built a company of passionate doers with a curious urge to always do things better and smarter. We innovate build and iterate. We promise that you will be challenged pushed to develop your skill set and get the opportunity to work alongside amazing and smart colleagues.

While weve had a good run so far it is what lies ahead that excites everyone that works here and we are just getting started.

We cannot wait to meet you!

About Anyfin

Who are we

Anyfin is an innovative startup with a mission to help people to become their best financial self. We know that money can be tricky for many therefore we wanted to create an easier way of understanding and improving your finances.

What do we do

Anyfin is a smart financialapp where you get a great overview of your spendings income subscriptions and much more. We also provide a service that helps lowering the cost of consumer loans and credits by reducing high interests and removing unnecessary fees. Overall the app is a great tool to understand your finances better.

What about the future

We are constantly growing and by 2024 we will launch even more services. Fun huh Come join our journey and work with ambitious people from all over the world. (Our office is based in Stockholm.)