SPA MANAGER - Alila Hinu Bay
Posted on :
17-09-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Summary
Core Competencies
- Skill
- Has Leadership Skill
- Has ability to create the promotion program
- Has a sense of urgency
- Has a skill of creating a new treatment
- Has ability to train team member
- Has Computer skills
- Knowledge
- Ability to operate hotel system
- Has treatment knowledge
- Master in English
- Has Product Knowledge skills
- Develop and present a budget
- Manages programs within budget constraints
- Applies budget processes
- Develops strategies for determining budget priorities
- Self Image
- Responds appropriately to customer inquiries requests or complaints
- Acts to makes things better for the customer
- Encourages others to work together as a team
- Develops and uses systems to increase order and ensure that procedures are followed
- Acts to support learning and development of team member; e.g : provides training gives taskoriented instruction directions coaching and demonstrations and provides support to increase working effectiveness
- Gives negative and positive feedback in work performance and behaviour for improvement to subordinates
- Allocates task responsibility in appropriate areas to appropriate individuals
- Shows tolerance; remains calm and patient in stressful situations
- Controls own feelings and temper in all situations
- Responds constructively to problems even under stress
- Trait
- Engaging to the guest
- Acts in a consistent manner
- Acts to gain confidence and trust from superiors and colleagues
- Works well with other people
- Communicates clearly and successfully in English Remembers faces and names easily
General Responsibilities
- Ensure the spa operation runs properly smoothly and professionally on a daily basis.
- Ensure all spa employees are neatly groomed.
- Contribute to work on sales and marketing plans and programs attend weekly sales and marketing meetings.
- Enforce Hotel and Spas Standard Policy and Procedures and Core Standards
- Review employees job descriptions and document changes or updates.
- Conduct quarterly staff reviews and report results to HR .
- Approve all annual leave
- Monitor standard check list are done daily as to SOP.
- Conduct daily staff briefings reviewing the previous days customer comments and operations points.
- Coordinate with other departments for promotions and special projects when needed.
- Assist with journalists and photo shootings. Ensure all branding related comments and collateral material is passed on by communications manager.
- Responsible for daily basic spa operations accounting procedures
- Responsible to monitor employees rules and regulations
- Submit monthly operational reports to summary to GM
- Maintain a month to date sales statistics and activities journal.
- Deal with guest and staff complaints
- Assist staff with daily activities
- Make decision regarding discounts and complimentary items and treatments.
- Create new menus for agents special programs and cross check cost and spa inclusions with sales.
- Create staff schedules
- Monitor training matrix
- Monitor quality of all spa products and produce on delivery.
- Maintain individual staff performance files.
- Report to HR with any staff related issues
- Continue to provide customer feedback to GM and SD regularly.
- Responsible for the process and procedures of spa purchases.
- Responsible to monitor retail and application stock levels.
- Responsible for monthly stock takes
- Ensure all spa staff has updated information on hotel events promotions and staff activities.
Qualifications
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work well under pressure and meet deadlines
- Prior 3 years experience in a Hyatt or luxury brand hotel with same position.
More jobs on
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
