Customer Success Manager DACH MFD

About Regiondo

We are Regiondo: a dynamic fastgrowing company. While we are headquartered in Munich we feel like a European company with offices in France Italy and Romania and teams in several more countries. Just like our customers: tour and activity providers from all over Europe.

With our innovative software solution and together with our partners Checkfront and Rezdy we digitize their business and help them sell more: both through their own website and through external portals.

Our Mission

Regiondo will be the most loved and used booking solution for leisure operators in Europe!

And that is exactly why we are looking for you!

Regiondo is at the forefront of providing innovative booking software solutions for tour and activity operators worldwide. Our platform empowers businesses to streamline their operations manage online bookings seamlessly and expand their reach through multiple sales channels. With a commitment to driving growth and efficiency Regiondo offers a userfriendly and customizable solution that caters to the diverse needs of the travel and leisure industry.

Regiondo values:

• Be a trusted guide
• Shape the future
• Be proud of the journey

Join our team to be part of a dynamic company that is transforming how businesses in this sector operate and succeed.

What you will do

1. You will be responsible for establishing and developing the business relationship with our operators and key accounts on a social structural and qualitative level.
2. You will train follow and help our operators in the technical implementation of our solution on CMS and sales channels.
3. You will support our customers as a reliable consultant. Your responsibility is to ensure the quality and availability of the customer experience.
4. You will derive improvement measures from complaints from our customers. In doing so you will actively participate in improving our software product.
5. You will use your friendly attitude to conduct contract renegotiation or upselling with our customers.
6. Occasionally you will use your talents and skills during trainings or meetings at our operators offices.

What we are looking for

1. You have a professional experience in account management or similar position.
2. You are keen to present customers with a product that has real added value and to make it fit their needs.
3. You have a strong affinity for technology (esp. API HTML/CSS) and digital marketing metrics and tools (esp. Hubspot and Pendo)
4. You have an impressively purposeful manner and great commitment.
5. You speak German and English on a professional level further languages would be considered a plus (esp. Spanish French Croatian Greek Dutch).
6. Past experiences in SaaS companies especially in the tourism and tours & activities market would be considered as a plus.

Perks and Benefits

• A constructive environment with room to learn excel and impact
• Remote Working and Team building events
• Professional development allowance and recognition program.
• Halfday Fridays during the summer
• Work from anywhere policy

Wed love for you to join us!