Marketing Digital Specialist

Job description

About the role

We are looking for a Digital Connectivity Specialist to join our growing Cargo Customer Experience team.

As a Digital Connectivity Specialist, you will be responsible for leading and delivering digital connectivity solutions in coordination with QR Cargo network to meet business objectives. This role is primarily responsible for the conceptualization, discussion, planning and delivery of digital data sharing projects with focus on multi-party integration, messaging, testing, online product applications testing's, etc.

One of the role’s requirements is robust problem-solving skills and a proactive, precise and data-driven mindset for delivering digital projects for QR Cargo while working alongside network stakeholders (QR offices, GSA, GHA, IATA, industry technical providers, etc.) to promote digital enablement and electronic initiatives in Qatar Airways.

As part of your daily responsibilities, you will also:
• Participate in planning and developing discussions around IATA industry projects e.g., e-Freight, MIP, XML messaging, Modernizing Cargo Distribution, One Record standard implementation within QR Cargo such as integration pilots, solution design and development, data standard development, CROAMIS implementation, testing, etc. to drive efficiencies, mitigate risks and deliver project successfully.
• Manage cargo messaging solutions and process in place by ensuring compliance to industry-standard messaging formats for data exchange such as FWB (freight Waybill), Freight House List (FHL), and FSU (freight Status Updates) by utilizing industry-recognized messaging formats (e.g. CARGO-IMP, XML, JSON), for data exchange.
• Propose, design and implement secure and efficient data exchange protocols along with Information Technology such as but not limited to Host-to-host, Web Service, Messaging Queue (MQ), SFTP, and other connectivity models to ensure there is cost effective and standardized connectivities in place.
• Assist line manager in the tactical delivery of industry data exchange development i.e. One Record within QR Cargo, by participating in integration pilots, solution design and development, data standard development, CROAMIS implementation, testing, and requirement compliance enabling QR to switch to new data exchange standard.
• Ensure all digital platforms comply with industry standards and regulations (e.g. ISO, ANSI, EDIFACT) and organizational policies by helping implement security measures to protect data during transmission process in the digital ecosystem.
• Conduct periodic system process vulnerability checks and assessments within data sharing purview to identify and mitigate risks.
• Monitor and troubleshoot connectivity issues in coordination with IT within digital platforms to ensure smooth flow of transactions between QR and the third-party systems to avoid operational disruption and maintain data integrity.