Retention Agent With Dutch

Position: Retention Agent with Dutch

Location: Limassol Cyprus

Employment type: Fulltime

Work model: onsite

Remuneration: Base salary commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong longlasting relationships with clients by providing exceptional service and support
• Develop and implement effective retention strategies to reduce churn and improve customer loyalty
• Regularly monitor clients accounts to identify potential risks opportunities and areas for improvement
• Identify opportunities for upselling and crossselling additional services or products that align with the clients needs and goals
• Keep clients informed about market trends news and economic developments relevant to their trading activities
• Act as the primary point of contact for any client issues providing timely and effective solutions to ensure client satisfaction
• Prepare and present regular reports on client retention activities outcomes and key performance metrics to management
• Ensure all client interactions and transactions comply with company policies regulatory requirements and industry standards.

REQUIREMENTS:

• Native / fluent in Dutch both verbal in written. Good command in English
• Proven experience in a similar role within the FX/Forex industry or financial services
• Strong understanding of financial markets Forex trading and related products
• Excellent communication and interpersonal skills with the ability to influence and negotiate effectively
• A strong customercentric approach with a focus on providing tailored solutions to meet client needs
• Ability to analyze data identify trends and make informed decisions based on market insights
• Strong problemsolving abilities with a proactive approach to addressing client concerns
• Proficient in using CRM systems trading platforms and other relevant software
• Working schedule: Monday to Friday 09 AM 06 PM.

BENEFITS:

• Attractive salary package with performancebased bonuses
• Be part of a dynamic international team with positive and friendly atmosphere
• Opportunities for continuous professional growth and career advancement within the company
  
• A dynamic and multicultural working environment in a leading Forex company
• Regular teambuilding events social activities and company outings
• Private medical insurance
• Companys discount card
• And many others!

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