IT Service Operations Manager fmd
IT Service Operations Manager fmd
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Job Description
Workload: 100%
As the IT Service Operations Manager you will play a key role in leading the problem management process improving service efficiency and supporting local IT operations in Madrid. Youll collaborate with crossfunctional teams to develop strategic initiatives implement automation workflows and drive operational excellence.
What you will do:
- Establish and lead the problem management process to resolve recurring incidents.
- Conduct root cause analysis and implement solutions to prevent issue recurrence.
- Act as the local point of contact for Onsite Support operations in Madrid.
- Design and implement automated workflows for service requests using Power Automate.
- Collaborate on the development and of the Service Management Center strategy.
- Identify opportunities for continuous improvement in IT services.
What you bring & who you are:
- Bachelors degree in IT Computer Science or a related field.
- Proven experience in IT problem management and strategic planning.
- Familiarity with ITIL processes ServiceNow Jira and Power Automate.
- Excellent analytical and problemsolving skills.
- Proficiency in both Spanish and English.
About the team:
Youll join a collaborative international IT team focused on innovation and efficiency. Based in Madrid the team is committed to optimizing service delivery and enhancing user experience through strategic initiatives and technologydriven solutions.
What we offer
- Meaningful Impact: Your work will significantly influence our digital landscape.
- Work from home: Hybrid model of up to 60% remote work.
- Professional Growth: Commitment to your personal and career development.
- Collaborative Culture: Join a team where innovation creativity and collaboration are celebrated.
- MadridBased: Be part of our vibrant team in the heart of Madrid.
- WorkLife Balance: We understand the importance of a fulfilling life outside of work.
- Social Benefits: Health & Life insurance gympass lunch vouchers psychology service and much more...
Employment Type
Full Time
