Support yst -L1 - Nexcel Computer Solutions WLL
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Job Description
First Level Support Analyst (FLSA).
To receive and log calls at the work site
Following up users tickets in the system
Analyze issues
Resolve minor problems over the telephone.
Provide onsite technical support covering for:
o
MS Windows O365 / office 2016 Win 10 and all MS Office which includes MS Word MS Excel MS Access MS Exchange Outlook and * MS Project. Virus scanners
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Scanning software/ hardware
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Printing and photocopier related issues
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Basic Network issues.
Maintain the new and existing PCs Desktops and assists in configuring and installing new desktops.
Assisting the users for solving small software related issues.
Following up with users to ensure the problem is resolved.
Installing and configuring hardware and software.
Providing timely and accurate user feedback.
Configuring Email clients and fixing email related issues for the users.
Track reported problems and associated solutions
Reloading the operating system and application.
Followup with hardware suppliers for warranty support
Coordinates with IT team for new roll outs
Escalates administration issues to IT Systems Manager
Maintains up to date manuals and utility software
Maintains image CDs and updates of critical departments as per our IT standards
Record of daily data communication problems and remedial action taken
Investigate and resolve problems and to provide technical assistance and support.
Fulfill a periodic checklist to ensure the continuity of operations
Followup daily cases and ensure that the required actions are taken
Escalate priority issues to the second level support as appropriate
Track second level support movements and call assignments
Job Type: Fulltime
Pay: From BD350.000 per month
Application Deadline: 13/09/2024
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Employment Type
Full Time
