Operation Manager
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Job Description
• Develop strong customer relationships to ensure high levels of service/satisfaction.
• Implement the map designed for each customer's operation to meet the customer requirements and Aramex standard.
• Attends customer's meeting as required
• Ensure meeting customer's SLA's for all customers.
• Analyze all customer requests impacting both cost and operational workflow.
• Set KPI's and conduct annual review for direct reports
• Ensure training warehouse staff on customized logistics procedure and requirements for new customers and any change in procedure.
• Assist and train personnel to use warehouse systems, DQMS and the processing of work orders.
• Monitor and control the warehouse team at all levels.
• Makes sure the warehouse performance is up to standard.
• Maintain IRA (inventory record accuracy) as per standard.
• Adhere to company HSSE, compliance and sustainability corporate policies/processes
• Acts on all assigned outcomes of the quality audits.
• Makes sure WMS is updated on time and accurately and as per the procedures.
• Responsible for maintaining stock accuracy and integrity levels.
• Continuously reviews operations for opportunities of improvement and initiates needed actions.
• Monitors capacity, productivity and performance dashboards/reports, analyze data for trends and/or spotting issues.
• Makes sure the warehouse operations run at optimal cost.
• Optimize the workflow process to minimize (any) extra cost.
• Controls indirect expenses including overtime and consumables.
• Helps the Supply Chain / logistics operations manager and team in projects costing and resource planning.
Employment Type
Full-time
Company Industry
Freight and Package Transportation / Transportation / Logistics /
