Customer Success Coordinator
Customer Success Coordinator
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Job Description
Elevate Your Career with a Global Opportunity in Insurance Tech!
Our client ProNavigator is transforming the insurance industry with innovative technology that streamlines how companies manage and access critical information. Their AIpowered platform trusted by over 125 insurance organizations boosts operational efficiency and enhances team performance by centralizing essential documents for quick accurate retrieval. As a venturebacked company on a rapid growth path ProNavigator offers a dynamic collaborative environment focused on creativity problemsolving and cuttingedge solutions. Working with them means embracing a global career in a supportive forwardthinking team all from the comfort of your home. Join their mission to shape the future of insurance technology!
Your Role in Transforming Insurance Operations
Be part of our client s team as a Customer Success Coordinator where you will support customer success managers in delivering tailored solutions to clients. You will be responsible for coordinating projects producing reports managing content requests and ensuring seamless communication with internal and external teams.
Shift: Monday to Friday 8:00 am to 5:00 pm EST
Work setup: Work from home
How You ll Make an Impact Every Day
- Client Support: Collaborate with Customer Success Managers to meet client needs including managing contentrelated requests.
- Content Coordination: Assist in developing and managing clientfacing content such as reports and training materials.
- Meeting Management: Attend client meetings take detailed notes identify action items and follow up on next steps.
- Reporting & Analytics: Create and analyze reports to track client progress developing insights and actionable recommendations.
- Project Coordination: Organize and coordinate client projects ensuring deliverables are met on time and exceed client expectations.
- Communication: Serve as the primary point of contact for clients ensuring smooth and effective communication throughout the client lifecycle.
- Tool Utilization: Manage tasks using Google Drive Gmail Asana and other relevant platforms.
- Content Creation: Support the creation of engaging materials such as marketing communications and product releases.
Requirements
The Expertise to Succeed in Insurance Innovation
- Minimum of 2 years of experience in a clientfacing role preferably in a B2B environment.
- Experience in content creation and management including reports and training materials.
- Proficiency in analytics and data analysis with the ability to produce actionable insights.
- Strong organizational and timemanagement skills with attention to detail.
- Excellent written and verbal communication skills.
- Ability to handle multiple tasks and projects simultaneously.
- Experience with Google Drive Gmail Asana or similar tools.
Plus: Familiarity with marketing and data analysis concepts is an added advantage.
Benefits
The Perks of Innovating in Insurance Tech
- 5day workweek with weekends off.
- Prepaid medicine for healthcare needs.
- Work essentials provided including a laptop mouse and headset.
- Indefinite term contract for job security.
- 5 extra vacation days (20 total) that can be monetized.
- Direct client exposure for careerbuilding experience.
- Clear career growth paths and opportunities.
- Diverse and supportive work environment.
- Access to prime office locations in Bogot and Medell n.
- Upskilling opportunities through Emapta Academy.
Your Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our stateoftheart facilities competitive compensation and a supportive work environment that fosters professional growth. With over 720 clients worldwide and a team of nearly 7400 talented professionals Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported.
#EmaptaExperience
The Expertise to Succeed in Insurance Innovation Minimum of 2 years of experience in a client-facing role, preferably in a B2B environment. Experience in content creation and management, including reports and training materials. Proficiency in analytics and data analysis, with the ability to produce actionable insights. Strong organizational and time-management skills, with attention to detail. Excellent written and verbal communication skills. Ability to handle multiple tasks and projects simultaneously. Experience with Google Drive, Gmail, Asana, or similar tools. Plus: Familiarity with marketing and data analysis concepts is an added advantage.
Employment Type
Full Time
