Technical Support Specialist With Slovenian
Technical Support Specialist With Slovenian
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Job Description
Power the Future with us!
SolarEdge (NASDAQ: SEDG) is a global leader in highperformance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy management ecosystems.
By leveraging worldclass engineering capabilities and with a relentless focus on innovation we strive to create a world where clean green energy from the sun is the primary source of power for our homes businesses and just about everywhere we thrive.
**Based in Katowice Poland**
What will you be doing
- Answer inbound calls cases chats and emails from customers and contractors in the following queues: Optimizer troubleshooting for Onsite/Offsite customers; Inverter troubleshooting for Onsite/Offsite customers; Communication troubleshooting for Onsite/Offsite customers; Complete SolarEdge PV system troubleshooting for Onsite/Offsite customers; EC chargers and Energy Storage Systems troubleshooting for Onsite/Offsite customers; Smart Energy solutions troubleshooting for Onsite/Offsite customers
- Provide support in the troubleshooting and diagnosis of grid tie solar system issues encountered in the installation and start up products by using general knowledge product schematics data stored in knowledgebase and other sources of information available.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
- Provide updates to knowledge database used by other technical support representatives with new
- troubleshooting information discovered in the resolution of customer calls.
- Document all activity in ticketing system and other database software platforms
- Use of Solaredge defined troubleshooting tools
- Take part and fulfill all training activities required for the job including elearning online training and handson.
- Maintain technical knowledge using Learning management system (LMS)
Country:
Poland
City:
Katowice
Requirements :
- Ideally 2 years of experience in professional customer service and in technical helpline or remote support.
- Degree/Education in Electrical Engineering Mechatronics or similar domain.
- Basic understanding of IP network technology.
- Experience with solar electric products or similar is a plus.
- Exceptional listening and questioning skills.
- Strong soft skill communication internally and externally.
- Outstanding written communications skills in English
- Ability to multitask in a very fastpaced environment.
- Experience working for an international organization is preferred.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers peers and managers.
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
- Fluent Slovenian and English language in spoken and written is a must
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
