French Technical Support Agent
French Technical Support Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Works under supervision supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products operating system basic networking PCs).
- Develops an understanding of customer s environment and service delivery requirements to enable the delivery of a first class service.
- Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
- Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are beyond them and escalates so they can be resolved.
- Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
- Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
- Takes ownership of own development and has a development plan in place.
- Proficiency in French and English
- Knowledge of Mysql
- Interpersonal skills crucial for working in a customer service center such as: excellent communication skills readiness to work flexible hours customer orientation teamwork a sense of urgency optimism and enthusiasm
- Salary: 1500 gross month x 14
- 120 monthly variable bonus
- Working hours: Monday Friday 07:00am 07:00 pm (rotating hours)
- International career in a dynamic and enthusiastic environment
- Training and internal career progression plan upon hiring
- Remote work: Equipment provided
mysql,technical support,french,pcs,customer service,microsoft products,english,operating system,sql,basic networking
Employment Type
Remote
Company Industry
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
