We ve partnered with a leading tech BPO company in search of a Content Quality Specialist to join their dynamic contact center teams. You ll play a key part in ensuring that content assessments are accurate and consistent all while contributing to the team s overall growth and improvement.
Position: Content Quality Specialist (Japanese)
Location: Lisbon Portugal
Employment Type: Fulltime
Remuneration: Base salary
Key Responsibilities
- Quality Standards Expert: Serve as the key resource for quality guidelines ensuring tasks align with the companys benchmarks.
- Content Review: Assess and rate different content types (audio video text photos) according to taskspecific criteria.
- Provide Feedback: Offer clear concise and wellsupported written explanations for your ratings to help improve rater quality.
- Collaborative Calibration: Join calibration sessions with team members and stakeholders to maintain consistency in assessments.
- Peer Audits: Conduct audits and peer reviews as part of the quality process providing feedback and assisting in training initiatives.
- Team Collaboration: Share insights and best practices with your peers to foster a culture of continuous improvement.
- Task Management: Balance multiple projects and assignments independently ensuring that all tasks are completed with minimal guidance.
- Support Recruitment: Assist team leads and managers in the interview process for future team members.
- KPI Management: Ensure that all tasks meet key performance indicators (KPIs) to maintain operational efficiency and prevent business disruptions.
- Client Projects: Handle multiple customer projects simultaneously always striving to exceed client expectations.
Your Profile
- Language Skills: Native or fluent in Japanese both verbal and written with fluency in English (B2 level or higher).
- Eligibility: Must be eligible to work in Portugal without legal support (EU citizenship or a Portuguese residence card).
- Education: A university degree is advantageous but not required.
- TechSavvy: Comfortable working with G Suite particularly Google Sheets.
- DetailOriented: Ability to approach tasks with a rigorous analytical mindset and high attention to detail.
- Communication Skills: Strong verbal and written communication skills with the ability to clearly articulate your reasoning.
- Flexible Schedule: Willingness to work flexible shifts including rotation Monday to Friday from 08:00 AM to 8:00 PM.
- Logical Thinker: A solid sense of logic and strong decisionmaking skills are essential for this role.
What We Offer
- Lunch Vouchers: Receive vouchers per day to cover your meals.
- Transportation Allowance: Enjoy a monthly transportation allowance or use the company shuttle service.
- Health & Dental Insurance: Comprehensive coverage for both health and dental care.
- Competitive Salary: An aboveaverage base salary paid across 14 months.
- WorkLife Balance: A shiftbased schedule that offers flexibility and two days off per week.
- Collaborative Environment: Join a dynamic creative team with a positive and friendly atmosphere.
- Growth Opportunities: Get access to guidance tools and opportunities to reach your full professional potential.
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