Desktop Support Engineer IT Support Specialist
Desktop Support Engineer IT Support Specialist
Posted on :
13-09-2024
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Job Description
Desktop Support Engineer
Location: Washington DC (Hybrid)
Salary: $68K Benefits
Job Type: FullTime
Responsibilities
- Perform lifecycle refresh of workstations including configure and image of workstations peripherals and related application software.
- Install troubleshoot and repair identified hardware problems and application software as well as provide remote installation and support.
- Manage user accounts via Active Directory (AD) user exchange email boxes and Outlook profile creation and perform deployment and provide support.
- Experienced in the use of Active AD consoles and managing devices and categories
- Push security patches and policies utilizing tools.
- Work with the Tier3/4 imaging team for image and reimage of the workstations.
- Proficient in remote installations and configurations internet connectivity hardware troubleshooting antivirus installations and detection and removal through tools.
- Proficient in utilizing tools such as SCCM Bomger and ServiceNow.
- Proficient in Tier 1 2 and 3 helpdesk/troubleshooting support.
- Provide excellent customer service.
- Provide VIP support as needed.
- Provide onsite support and require to be on site a few days a week.
Qualifications:
- Bachelors degree and 5 years of relevant experience.
- ITIL V4 Microsoft Cloud and workstationrelated certifications.
- Possesses or ability to obtain a Public Trust clearance
Employment Type
Full Time
Key Skills
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