Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Atlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behaviour among people living with longterm health conditions. Based on the depth of experience acquired in the past 25 years we have developed proprietary datadriven tools and technologies that enhance patient engagement and empower Change for Good.
The Opportunity
We are seeking utterly reliable energetic outgoing agents with impressive abilities to win people over to join us as Customer Service Representative.The job will involve answering customer queries making patient bookings outbound calls to customers quality control andtraining of the other Customer Service Representatives if required communication flow development and dailycommunication with the Contact Centre Manager and other members of the Contact Centre team.
In this role you will be:
- Answer and resolve inbound calls whilst maintaining the call length and call quality standards defined
- Complete call notes for each call as determined by Contact Centre standards
- Contribute to Contact Centre activities and Continuous Improvement initiatives
- Contribute proactively on client campaigns as directed by the Contact Centre Manager or their delegate/s
- Gain a thorough understanding of the clients direct marketing objectives
- Gain a thorough understanding of the Atlantis Healths range of business solutions
- Provide excellent customer experience and ensure call quality is to a high standard
- Maintain compliance standards within the call and the associated notes
The skills and experience we are looking for:
- Ideally at least 2 years experience in a Telesales Contact Centre/appointmentmaking context
- Demonstrated knowledge of effective campaign management to achieve targets and service excellence
- Excellent interpersonal skills in a variety of settings including crosscultural employee and client
- Proven ability to develop trust and credibility with customers and within a Contact Centre team
- An ability to problem solve with customers and resolve conflict
- An ability to adhere to a high level of compliance and attention to details
- A high level of written and oral communication skills
- An ability to use Contact Centre telephone and IT systems quickly and accurately
We have a comprehensive induction and ongoing training programme . You must have the right to work fulltime in NZ to be considered for this role and may be required to complete a criminal check.
Why join us
In joining our global team you can expect to be warmly welcomed onboarded well and given the scope to do your most innovative work that is supported by pragmatic caring managers. We pride ourselves on the level of communication and collaboration across our team which is truly global.
Our Vision
To preserve the health of people everywhere in any place at any time.
Our Purpose
To help people Change for Good by empowering them to achieve health goals that will positively impact their lives and the lives of those around them.
Employment Type
Full Time
