Team Lead - Air Freight
Team Lead - Air Freight
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ensure the targets (performance quality cost) are reached by the team who is responsible for
- Lead the team by bringing team spirit encouraging continuous improvement initiatives
- Coach the team by sharing his/her experience and bringing trust and selfconfidence
- Organize the daily team attendance and involvement (hybrid management backups...)
- Alert his/her direct Manager in case of dysfunction internal to the team
- Escalate any related topics to the upper level of hierarchy as per the agreed escalation matrix
- Receive and control customer bookings according to the processes in place
- Contribute to the continuous improvements and savings for the customer (optimization consolidations...)
- Ensure the data quality and assign customer booking to a selection of 3PLs
- Monitor shipments on a regular basis (3PL shipment confirmation milestones completion etc.)
- Drive corrective actions when required (missing event missing document etc.)
- Monitor delays and deliveries events using the dedicated IT solutions (TMS collaborative platform BI...)
- Alert the customer team proactively in case of deviation and propose alternative solutions
- Communicate with internal (regional and overseas) and external organizations
- Ensure that all communications generated in the related IT solution (chat tasks etc.) are handled in a timely manner.
- Create the reports and analysis to give a consolidated vision of the flows for a single customer
- Track and provide corrective actions for the customer complaints
- Manage and supports order management to ensure the best possible service level
- Meet deadlines and ensure completion of customer service tasks within the expected time frames
- Ensure a consistent and proactive communication flow with the customer
- Act as a strong interface to resolve customer problems manage troubleshooting and issue resolution
- Prioritizes resolves and/or escalates issues to secure the customer s interest
- Represent the company internally and externally
- Use the tools and communication to react to customer requests
- Act as Single point of contact for the customer
- Report saving initiatives to the dedicated department
- Provide his/her expertise in transportation management
- Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative)
- Monitor the 3PLs service quality and give feedback to the Hub manager
- Monitor the good deployment and efficiency of new operational practices with the 3PLs
- Contribute to formalize the SOP
- Provide 1st level of support to the 3PL (operational inquiries data matters etc.)
- Set up and monitor corrective action plans in agreement with the Hub Manager
- Other tasks as assigned by the Manager.
Requirements
- Proven track record in a similar role ideally in a 4PL environment
- Experience in AOG (Aircraft on Ground) is an added advantage
- Minimum of 3 years of transport management / freight forwarding experience (Air operations)
- Minimum of 1 year of customer service experience
- Transport Operations Management (Airfreight Seafreight Rodafreight)
- Well organized and able to structure a small team (around 10 people max)
- Excellent communication
- Team player
- Solution finder
- Rigorous
- Excellent interpersonal skills
- Thoroughness
- Organized
- Responsive
- Excellent in verbal and written English
- Entrepreneurship
- Respect for Each Other
- Determination & Persistence
- Agility & Innovation
- Pursuit of Excellence
Employment Type
Full Time
Company Industry
Freight and Package Transportation / Transportation / Logistics /
