Project Engineer

Job Title: IT Project Engineer

Location: Waterlooville, Hybrid - 3 days in office, 2 days remote (with occasional travel to client sites)

Salary: 38,000 - 45,000

Excellent benefits: Listed below

Are you an experienced IT professional with a passion for delivering innovative solutions? Do you have expertise in Microsoft 365 and Azure environments and a passion for solving complex technical challenges? If so, this role is for you!

This MSP is committed to providing exceptional IT services and solutions that drive business success. As part of the Specialist Support team, you'll have the opportunity to work on exciting projects, manage critical support escalations, and contribute to the continuous improvement of their services.

The Role

Working as part of the Specialist Support Team, as a Project Engineer you will provide change management and adoption via customer onboarding, project work or 3^rd line support.

Key Responsibilities for the Project Engineer

• Work as part of the team to manage and deliver change management and adoption processes through customer onboardings, project work, or 3rd line support.
• Handle 3rd line escalations, providing advanced technical support across endpoint, network, and infrastructure environments to ensure robust and resilient IT operations.
• Identify and proactively recommend opportunities for process improvements and optimisation of IT systems.
• Collaborate in solution design and implementation for both pre-sale initiatives and continuous improvement projects.
• Deploy and manage Azure resources, including Azure Virtual Desktop, virtual machines, and Azure Files, to support scalable cloud solutions.
• Administer Windows Server environments, including Active Directory, Group Policy, DHCP, and DNS, to maintain a secure and efficient IT infrastructure.
• Provide expert support and management of Microsoft 365 products, such as Exchange, SharePoint, OneDrive, and Intune.
• Maintain strong communication and collaboration with stakeholders at all levels to ensure alignment on project goals and deliverables.

Skills and Experience for the Project Engineer Role

• Experience working within an MSP
• Proven track record of project delivery
• Microsoft 365 including Exchange, active directory
• Azure Administration - Azure Virtual Desktop, virtual machines, and Azure Files, to drive scalable cloud solutions.
• Windows Server administration
• 3rd line support experience across endpoint, network, and infrastructure environments
• Valid driving license

Person Specification for the Project Engineer Role

• Customer-focused approach
• Excellent written and verbal communication skills
• Proven ability to work collaboratively within a team

Benefits for the Project Engineer Role

• Hybrid Working: Embrace flexibility with our hybrid working policy, with the office closed on Tuesdays and Thursdays for remote working.
• Life Assurance: Comprehensive life assurance benefits to give you peace of mind.
• Private Healthcare: Benefit from our private healthcare plan, ensuring you and your family's health is prioritised.
• Professional Growth: Accelerate your career progression with dedicated support and development opportunities
• Annual Leave: 28 days holiday including bank holidays increasing by tenure
• Special Leave: Celebrate your birthday and an extra day during Christmas.
• On-site Parking: Take advantage of convenient and free parking available.
• Volunteer Days: Give back to the community with allocated days for volunteer work as a team or individually.
• Employee Assistance Programme: Access support services to help manage personal and professional challenges.
• Casual Fridays: Start your day with a complimentary breakfast and wind down with an afternoon beer every Friday.