Key Account Manager - ECommerce

Summary:

The Key Account Manager is responsible for the overall sales and profitability of Keter s business with Pure Play customers including Wayfair Overstock and potential categories on Amazon. The Key Account Manager is the main point of contact for Keter s various accounts and is responsible to build and maintain excellent working relationships with all internal and external customer contacts. This position will also be responsible for developing potential new customers in pure play ecommerce.

In This Role Youll Have the Opportunity to:

• Build annual / quarterly budgets to achieve longer term vision for customer growth
• Develop a 3 year roadmap to achieve growth objectives in collaboration with the product category teams (domestic and import business)
• Be responsible for hitting Net Sales and Direct Contribution target for accounts in all categories Keter has presence which currently includes Outdoor Storage Leisure Tool Storage Home and Cabinets/Shelving.
• Be reponsible for forecast accuracy and works closely with the Demand Planner to monitor POS and forecast shipments.
• Build/maintain positive relationships with Vendor Managers Instock Managers customer support and marketing teams.
• Work with Ecomm merchandising and marketing to ensure products have best in class product experience
• Develop monthly promotional calendar tracks results and adjusts future promotions to incorporate learnings
• Manage advertising spending to ensure optimized levels of spending against existing / new products; measure ROI on marketing / merchandising
• Provides feedback to product categories on reviews opportunities for improvements and new product ideas
• Coordinate with category product managers to ensure new products are launched on time
• Lead resolutions of any logistics operations or finance issues within product portfolio

Requirements :

To Be Successful Youll Need:

• BS/BA degree in Marketing Business or related field
• 35 years Ecommerce Account management or Ecommerce Channel Management experience required
• Proven experience with Customer relations managing customer concerns to satisfactory resolution required
• Must have the ability to define and successfully execute a customer growth strategic plan
• Ability to respond daily to everchanging needs on ecommerce and continuously looks for ways to optimize sales (short term & longer term)
• Creative thinking / challenges the status quo to grow the business
• Ability to effectively handle multiple tasks simultaneously.
• Strong problemsolving skills
• Strong negotiating collaboration solution selling and relationship building capabilities in an internal and customer facing role.
• Strong communication skills.
• Strategic thinking ability to develop and drive a concept through to completion.

Remote Work :

Yes

Employment Type :

Fulltime