IT Manager
IT Manager
Posted on :
11-09-2024
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Job Description
A. Overall Purpose of The Job
- Day to day management of Information and Communication Technology (IT) activities
- Keeping the office up and running including 24/7 support 365 days a year for hardware infrastructure software applications and telecommunication setup and any software and hardware requirements to ensure that Groups IT requirements are met on a timely basis.
- Ensure that the office practices are in line with Group and Asia Region policies and procedures.
B. Key Responsibilities
Handson Technical Support
- Having the capability and willingness to provide handson support to support the IT functions of all the locations.
- Ability to troubleshoot and resolve computer hardware problem & resolve inhouse software bugs
- Be available 24/7 for offsite support.
Network Infrastructure
- Ensure an efficient secure and costeffective IT network infrastructure that supports the companys business operations and conforms to regional and corporate guidelines.
- Ensure that the network infrastructure is available 24/7 365 days a year.
Development and Applications
- Ability to understand the user requirements and perform development to enhance productivity and add value to client.
- Participate in client related activities where IT involvement can add value to the sales process and client relationship.
- Ability to translate user requirements to system requirement.
- Priorities user requirements and manage user expectation.
- Ensure timely delivery of system deliverables.
Project Management
- Lead projects as a local IT aligning with the Group and Asia Region IT.
People and Administrative Management
- Select and groom an IT team ensuring that the team provides quality service to internal and external customers.
- Control of G&A of the IT team and look for increasing productive and costefficient ways of delivering internal and external services.
- Ensuring appropriate staffing levels of suitably qualified staff and staff competency levels through external and OJT training.
Performance Focus
- Be responsible for managing project within time and budget and timely resolution of issues
- Reporting IT status to Asia Region office.
- Adherence to Corporate and Asia Region IT guidelines and standards.
Required skills and knowledge
- Operation maintenance design and construction of inhouse infrastructure environment: Microsoft Windows Azure Linux OS
- Resource management for inhouse IDC: Microsoft Windows Linux AIX
- Maintenance and construction of network equipment for telecom carriers: Cisco Catalyst NetScreen
- Maintenance and requirement definition of cloud systems for commercial ecommerce sites: FreeBSD AWS
- Call center applications (cloud based preferred) CRM (SFDC preferred)
- Microsoft Applications (Windows O365 Teams SharePoint)
Required Languages
- English and Korean (high proficiency in both spoking & writing)
- Hybrid Working
- Variable Bonus
- Benefits for holidays etc.
Remote Work :
No
Employment Type
Full Time
Key Skills
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