Customer Service - Healthcare

Our Client
Is a technologyenabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.

Job Description

As a bilingual Customer Support Consultant you will provide first class customer service to clients via phone calls. You are also expected to:

• Delivery excellent customer support & services and always offering patient assistance.
• Respond to customers inquiries over knowledge acquired through training (client product continuous improvement and refresher courses).
• Meet and exceed all key performance indicators set by the company and the client.
• Adhere to given works roster including but not limited to weekends public holidays split off and rest day due to business requirements.
• Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
• Abide to Deescalation processesthat involve dissatisfied customers.

Requirements:

• Minimum 6 months relevant working experience in voice channel support in customer services
• Bachelors degree is required
• Strong in communication skill in oral & written deliver active listening and able to articulate step by step problem solving.
• Proficient in Russin and English is a must
• Always perform duty in professional manner
• To demonstrate willingness and effort to offer help needed to customer and peers with respect
• Being attentive during training & call handling
• Equipped with negotiation skills and able to handle difficult customer over the phone calls.
• Proficient in general computer knowledge & skills.
• Quickly adapt to corporate environment and culture; reading email acknowledge updates & be responsive
• Always acknowledge and deliver response to Team leader orsupervisor.
• Flexible and quickly adapt to new processes and information changes.
• Discipline Mature Positive Thinking Friendly Personality and Willing to offer help

Shift Timing

April to Sept is MonFri between 8am to 8pm EST weekdays only

Oct to March is MonSun 9am to 9pm EST (due to daylight saving) weekends

Working Roster

5 days per week each shift is 9 hours durations including 1hour lunch break and 15 mins short break

twice

Work Location
KL Sentral (Fully in Office)

Remuneration
Total Package up to MYR 8000

Consultant in Charge
Angel Chok

RM7700 KPI up to RM300 night shift allowance

Remote Work :

No