Dispatch Support Agent
Dispatch Support Agent
Posted on :
11-09-2024
Employer Active
1 Vacancy
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Job Description
Our client is seeking a Dispatch Support professional to manage inbound emergency calls from 9:00 AM to 5:30 PM including a 30minute unpaid lunch break. This position begins as a threemonth contract and can be extended up to six months.
The role will be hybrid.
Training:
- For the first two weeks the candidate will work the 8:00 AM to 4:30 PM EST shift for training purposes ONSITE
Roles & Responsibilities
- Handle inbound emergency calls including creating gas leak orders and facilitating emergency appointments.
- Contact customers to provide updates on appointments and reschedule any missed appointments.
- Assist with daily dispatch reporting including logistics and AM/PM order reports.
- Support the dispatch supervisor with Board of Public Utility reports as needed.
- Aid the scheduling department with outbound calls mark outs and reporting as necessary.
- Provide business support for field operations including account reviews and order creation.
- Perform other related departmental duties as required.
Requirements
Minimum Qualifications
- Experience handling safetysensitive inbound emergency calls.
- Previous customer service experience.
- Strong oral and written communication skills.
- Ability to multitask effectively.
Available evenings and weekends Has knowledge of Microsoft Office and customer relationship management software Excellent written and verbal communication skills
Employment Type
Full Time
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