This is a remote position.
The scope of the proposed services will include the following:
The Application Program Manager/Account Manager will work with the customer and the rest of the team to ensure the customers expectations are met and everything is communicated clearly to all stakeholders. They will maintain relationships with the customer and utilize customer feedback to recommend improvements. They are responsible for coordinating meetings between all entities involved and ensuring everyone is on the same page. They will support implementation of industrystandard policies and procedures and ensure all staff follow these standards throughout the web development/document lifecycle. They are in charge of managing all aspects of the overall project to completion. They will work with the customer on creating servicelevel agreements and developing operatinglevel agreements for the enterpriselevel webbased CMS.
Requirements
Expertise and/or relevant experience in the following areas are mandatory:
- This position requires a good communicator with at least five years of experience working with a large customer of at least 500 employees. Provide at least one example of how they ensured customer engagement and approval during the complete life cycle of the project.
- This position requires a clear understanding of website creation best practices and industry standards. Provide at least one example of how they ensured the team followed industry standards during a redesign of a web content management system with over a hundred web pages.
- The position requires at least three years experience writing servicelevel agreements and/or operatinglevel agreements for a Content Management System or enterpriselevel website.
Work Location
The primary work location will be: Remote
Term of the Engagement
Start: 10/07/2024
End: 10/06/2025
Expertise and/or relevant experience in the following areas are mandatory: This position requires five years of experience/expertise in enterprise website development using the proposed enterprise-level web development platform. This position requires at least one year to develop websites that are mobile friendly.