To handle troubleshoot and resolve customer solution related and network related issues events and incidents.
Communicate with Webbing customers directly and via mass communication tools.
Monitor the performance and capacity of mobile network and internal systems using a variety of tools.
Coordinate and communicate issue incident and event handing within Webbing internal teams and vendors.
To track and document all issues and resolutions in detail.
REQUIREMENTS
Fluent written and verbal English communication skills must
Degree in Telecommunications or IT (studies can still be in progress) must
Ability to work in shifts must
Previous experience working with technical support and troubleshooting in mobile technologies (mobile core & roaming) and/or familiar with mobile networks & technologies (2g 3g 4g 5g structure and technology) will be considered an advantage.
Problem solving skills.
Interest in mobile technologies IoT and technologies in general.
Strong personal drive and great desire for selflearning.
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.