SERVICENOW CONSULTANT
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Job Description
Job Summary:
The ServiceNow Consultant is responsible for designing implementing and managing ServiceNow solutions to help businesses streamline their processes and achieve their strategic objectives. This role requires extensive knowledge of the ServiceNow platform IT Service Management (ITSM) and industry best practices. The ServiceNow Consultant will work closely with clients to understand their business requirements and provide tailored ServiceNow solutions to meet their needs.
Key Responsibilities:
- Requirement Analysis:
- Collaborate with clients to gather and analyze their business requirements.
- Translate business requirements into technical specifications and system design.
- ServiceNow Implementation:
- Design and implement ServiceNow modules (e.g. ITSM ITOM HRSD) based on business needs.
- Configure and customize ServiceNow applications and facilitate rollouts.
- Develop and execute project plans including timelines milestones and deliverables.
- Integration and Migration:
- Integrate ServiceNow with other enterprise applications and thirdparty systems.
- Conduct data migration activities ensuring data integrity and accuracy.
- Testing and Validation:
- Develop and execute test plans to ensure the quality and functionality of ServiceNow solutions.
- Perform system testing user acceptance testing (UAT) and resolve any issues.
- Training and Support:
- Provide training and support to endusers on ServiceNow systems and processes.
- Create user documentation manuals and training materials.
- Troubleshooting and Maintenance:
- Monitor and maintain ServiceNow systems to ensure optimal performance.
- Troubleshoot and resolve technical issues and system errors.
- Apply patches and upgrades as needed.
- Project Management:
- Manage ServiceNow projects including scope budget and timeline management.
- Coordinate with project stakeholders and ensure successful project delivery.
- Continuous Improvement:
- Stay updated on the latest ServiceNow technologies tools and industry trends.
- Propose and implement improvements to enhance system performance and efficiency.
Qualifications:
- Education: Bachelors degree in Computer Science Information Technology Business Administration or related field.
- Experience: Minimum of 35 years of experience in ServiceNow consulting including ServiceNow implementation configuration and support.
- Certifications: ServiceNow certification in relevant modules (e.g. Certified System Administrator Certified Implementation Specialist) is preferred.
- Technical Skills:
- Proficiency in ServiceNow platform and modules (ITSM ITOM HRSD etc.).
- Knowledge of ServiceNow scripting (JavaScript Glide).
- Familiarity with ServiceNow integration methods (REST SOAP JSON).
- Experience with ServiceNow data migration tools and techniques.
- Understanding of ITIL best practices.
- Soft Skills:
- Strong analytical and problemsolving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong project management skills.
- Adaptability and willingness to learn new technologies.
Vertical
Technology
Remote Work :
No
Employment Type
Full Time
