Customer Support Executive - Event Ticketing Cape Town

This is an exciting opportunity to join our rapidly growing team as they experience record sales and expand into new areas of ticketing both in the UK and internationally. They have recently opened their Cape Town and Dubai offices as part of our global expansion plans. This role is based in Cape Town but you may service a number of territories we operate in i.e. South Africa Dubai and the UK. There are lots of opportunities for learning development and career progression as we provide an environment that puts autonomy development and support at the heart of everything we do. You will join a team of likeminded consultative entrepreneurial individuals who work cohesively to achieve our goals. They will in turn support you to be at your best with flexibility generous remuneration packages and benefits designed to ensure rest wellbeing and fun alongside engaging and purposeful work.

• Deliver quality and passionate customer service through multiple channels (calls email live chat social media)
  
• Resolve customer enquiries quickly and efficiently
  
• Manage investigate and resolve customer complaints where necessary
  
• Record information accurately into our internal systems
  
• In time help with additional tasks relating to account management including payments client matters and research
  
• Work within a fastpaced environment
  

Requirements

• Previous experience in a customer facing role Intercom or Zendesk a major plus
  
• Strong written and verbal communication skills
  
• Exceptional telephone manner and confident on the phone
  
• A positive and enthusiastic approach to work
  
• Passionate about helping our customers and your team
  
• Organized with high attention to detail
  
• Flexible and able to multitask efficiently
  
• Strong IT skills
  

• An understanding of ticketing and event management
  
• University degree
  

Benefits

• Basic salary of between R20 R30k depending on experience
• Bonus.
  
• Hybrid environment. They have an office in Cape Town and most of their team is office based for 3 or 4 days a week.
  
• Holiday perks. Claim a bonus holiday day for every year you are with the client.
  
• Inclusive social culture. Fun and dynamic with regular socials.
  
• Free tickets for events.
  
• Learning and Development budget for you and your team