Guest Service Agent

assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
• Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Perform duties as outlined in the Front Office Training Procedures. Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interaction with guests. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.
• Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters.
• He/she is involved in the registration process and retrieving data whenever there is a need.
• He/she selects appropriate rooms as per the varying requirements of the guests and confirms the rates by handing over the keys.
• He/she verifies the credit cards for authorization and handles all cash and posts charges.
• Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations
• He/she remains alert and aware and serves as a role model to the other staff members, especially in emergency situations.
• The individual aspiring to be in this profession should be able to deal with internal and external customers with high levels of patience, diplomacy and tact.
• He/she should be good at doing fast calculations and have basic knowledge of math to perform complex calculations fast. He/she should be a good observer and should be able to detect the possible signs of danger or emergencies.
• He/she should be skilled at preparing complex reports pertaining to rooms and revenue generated.
• He/she should be able to maintain effective working professional relationship with the associates.
• Excellent organization and management skills, effective communication skills, ability to function well in pressure situations, etc., are some of the other required skills.