Benefits essment Officer
Benefits essment Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
3 months contract with local authorities
Job Summary:
Take action to ensure that applications for Housing Benefit Council Tax Reduction Discretionary Housing Payments Discretionary Council Tax Reduction and Local Welfare Assistance are processed and paid promptly and correctly in accordance with legislation and procedures.
Resolve to conclusion telephone facetoface and written enquiries from residents landlords external agencies and other Council departments
Provide advice about welfare assistance and where applicable signpost customers to other agencies for help and support
Ensure that the Council Tax account information relating to the customer has the correct liability and if not resolve any discrepancies that would affect the financial award
Take or initiate action as appropriate to ensure that overpayments of Housing Benefit Council Tax Reduction Discretionary Housing Payments and Discretionary Council Tax Reduction have effective recovery set or are identified as not being recoverable in line with policies & procedures and are recommended for write off
Essential Experience and Qualification:
GCSE English and Maths grade A C or equivalent
Relevant assessment experience with Housing Benefit and Council Tax rebate
Experience of working with understanding and meeting the needs of customers
Proven aptitude for and experience of working with numbers / financial calculations
Take responsibility for quality and completion of own work within standards
Flexible and willing to adapt to change in busy and demanding work environment
Experience of using NEC Northgate Revenues & Benefits and/or Capita Academy
Additional information to note:
This position is remote
Employment Type
Full Time
