Benefits essment Officer

3 months contract with local authorities

Job Summary:

Take action to ensure that applications for Housing Benefit Council Tax Reduction Discretionary Housing Payments Discretionary Council Tax Reduction and Local Welfare Assistance are processed and paid promptly and correctly in accordance with legislation and procedures.

Resolve to conclusion telephone facetoface and written enquiries from residents landlords external agencies and other Council departments

Provide advice about welfare assistance and where applicable signpost customers to other agencies for help and support

Ensure that the Council Tax account information relating to the customer has the correct liability and if not resolve any discrepancies that would affect the financial award

Take or initiate action as appropriate to ensure that overpayments of Housing Benefit Council Tax Reduction Discretionary Housing Payments and Discretionary Council Tax Reduction have effective recovery set or are identified as not being recoverable in line with policies & procedures and are recommended for write off

Essential Experience and Qualification:

GCSE English and Maths grade A C or equivalent

Relevant assessment experience with Housing Benefit and Council Tax rebate

Experience of working with understanding and meeting the needs of customers

Proven aptitude for and experience of working with numbers / financial calculations

Take responsibility for quality and completion of own work within standards

Flexible and willing to adapt to change in busy and demanding work environment

Experience of using NEC Northgate Revenues & Benefits and/or Capita Academy

Additional information to note:

This position is remote