Chat Support
Chat Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
Schedule:
- Fulltime
- Monday through Friday 10:00 AM to 7:00 PM(5:00 PM 2:00 AM Manila Time)
- and Saturday through Wednesday 8:30 AM to 5:30 PM(3:30 PM 12:30 AM Manila Time)
Client Timezone: UK Time (GMT/BST)
Join a thriving ecommerce powerhouse specializing in access equipment. This innovative online retailer is revolutionizing how customers purchase ladders scaffold towers and other essential access solutions. With a robust online presence and plans for European expansion this company offers an exciting opportunity to be part of a growing dynamic team.
As a Live Chat Support Agent you ll be the digital face of a leading online access equipment retailer. You ll engage with customers through a cuttingedge chat platform providing expert guidance on product selection and resolving queries. This role offers a unique blend of technical knowledge and customer service skills allowing you to showcase your expertise while contributing to the company s growth. You ll work in a fastpaced environment handling multiple conversations simultaneously and using AI tools to enhance your efficiency.
- Manage 12 customer chat conversations simultaneously ensuring prompt and accurate responses
- Leverage website resources to provide detailed product information and recommendations
- Utilize AI tools like ChatGPT to assist with complex inquiries and improve response times
- Navigate the company s backoffice system to access order data and resolve customer issues
- Handle email tickets using the company s ticketing system
- Maintain exceptional written communication standards in English
- Escalate complex queries to the inhouse team when necessary
- Adapt to seasonal fluctuations in demand particularly during busy summer period
Requirements
- Excellent written English skills with a keen eye for detail
- 23 years of customer support experience preferably in ecommerce or retail
- Proficiency in live chat platforms and ticketing systems
- Ability to multitask and manage multiple conversations efficiently
- Strong problemsolving skills and attention to detail
- Familiarity with AI tools like ChatGPT is a plus
- Cultural awareness and ability to communicate effectively with UK customers
- Flexibility to work Wednesday through Sunday
- Comfortable with seasonal fluctuations in workload
Benefits
- HMO Coverage for eligible locations
- Permanent workfromhome
- Immediate hiring
- Steady freelance job
Excellent written English skills with a keen eye for detail 2-3 years of customer support experience, preferably in e-commerce or retail Proficiency in live chat platforms and ticketing systems Ability to multitask and manage multiple conversations efficiently Strong problem-solving skills and attention to detail Familiarity with AI tools like ChatGPT is a plus Cultural awareness and ability to communicate effectively with UK customers Flexibility to work Wednesday through Sunday Comfortable with seasonal fluctuations in workload
Employment Type
Full Time
