Chat Support

This is a remote position.

Schedule:

• Fulltime
  
• Monday through Friday 10:00 AM to 7:00 PM(5:00 PM 2:00 AM Manila Time)
  
• and Saturday through Wednesday 8:30 AM to 5:30 PM(3:30 PM 12:30 AM Manila Time)
  

Client Timezone: UK Time (GMT/BST)

Join a thriving ecommerce powerhouse specializing in access equipment. This innovative online retailer is revolutionizing how customers purchase ladders scaffold towers and other essential access solutions. With a robust online presence and plans for European expansion this company offers an exciting opportunity to be part of a growing dynamic team.

As a Live Chat Support Agent you ll be the digital face of a leading online access equipment retailer. You ll engage with customers through a cuttingedge chat platform providing expert guidance on product selection and resolving queries. This role offers a unique blend of technical knowledge and customer service skills allowing you to showcase your expertise while contributing to the company s growth. You ll work in a fastpaced environment handling multiple conversations simultaneously and using AI tools to enhance your efficiency.

• Manage 12 customer chat conversations simultaneously ensuring prompt and accurate responses
  
• Leverage website resources to provide detailed product information and recommendations
  
• Utilize AI tools like ChatGPT to assist with complex inquiries and improve response times
  
• Navigate the company s backoffice system to access order data and resolve customer issues
  
• Handle email tickets using the company s ticketing system
  
• Maintain exceptional written communication standards in English
  
• Escalate complex queries to the inhouse team when necessary
  
• Adapt to seasonal fluctuations in demand particularly during busy summer period
  

Requirements

• Excellent written English skills with a keen eye for detail
  
• 23 years of customer support experience preferably in ecommerce or retail
  
• Proficiency in live chat platforms and ticketing systems
  
• Ability to multitask and manage multiple conversations efficiently
  
• Strong problemsolving skills and attention to detail
  
• Familiarity with AI tools like ChatGPT is a plus
  
• Cultural awareness and ability to communicate effectively with UK customers
  
• Flexibility to work Wednesday through Sunday
  
• Comfortable with seasonal fluctuations in workload
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent workfromhome
  
• Immediate hiring
  
• Steady freelance job