Overview:
The Front Desk Executive is a crucial role within our organization as they are the first point of contact for visitors and clients. They are responsible for creating a welcoming and professional atmosphere and ensuring that all visitors are dealt with in a courteous and efficient manner. The Front Desk Executive plays a key role in shaping visitors first impressions thus directly impacting our businesss reputation and success.
Key Responsibilities:
- Greeting and welcoming visitors with professionalism and warmth
- Answering and directing phone calls in a polite and efficient manner
- Managing and maintaining the reception area
- Assisting with administrative tasks such as photocopying scanning and filing
- Coordinating and scheduling appointments and meetings
- Providing basic and accurate information inperson and via phone/email
- Handling inquiries and resolving complaints in a courteous and timely manner
- Supporting the office with general operational tasks
- Organizing and maintaining paper and electronic files
- Assisting with event planning and coordination
- Ensuring security procedures are followed by issuing visitor badges and monitoring access control
- Assisting with travel arrangements for staff
- Basic bookkeeping tasks such as managing petty cash and maintaining records
- Ordering and maintaining office supplies
- Supporting other departments as needed
Required Qualifications:
- High school diploma or equivalent
- Proven work experience as a Front Desk Executive or similar role
- Proficiency in Microsoft Office suite (Word Excel Outlook)
- Professional appearance and strong interpersonal skills
- Excellent communication abilities (verbal and written)
- Strong organizational and multitasking skills
- Ability to be resourceful and proactive when issues arise
- Customer serviceoriented with a positive attitude
- Ability to handle stress and remain calm under pressure
- Knowledge of office management and basic bookkeeping
- Familiarity with operation of standard office equipment (e.g. printers fax machines)
- Fluency in Language (if applicable)
- Ability to maintain confidentiality and handle sensitive information with discretion
- Flexibility to work in shifts
- Basic knowledge of administrative and clerical procedures
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