Adelphi is seeking a Medical Support Assistant (Telehealth Clinical Technician) to provide services via telehealth at a facility in Durham North Carolina. The ideal candidate will manage information requests safeguard and maintain medical records and provide remote support to clinical staff patients and families while adhering to policies and meeting performance expectations.
Job Quick Facts:
Ref#: ICMedSA0354
Profession: Medical Support Assistant (Telehealth Clinical Technician)
Location: Durham North Carolina
Facility Type: Medical Center
Job Type: Contract (1 year)
Start Date: 9/30/2024
Schedule: MonFri 8am4:30pm
Rate: $25/hr
Requirements:
Active unrestricted certification as a medical assistant
Graduation from accredited Medical Assistant program
1 year experience as a Medical Support Assistant
BLS
Responsibilities:
Conduct medical appointment scheduling.
Provide remote telehealth support to the clinical staff patients and families in the clinical area and as needed throughout the continuum of care.
Manage requests for information determine appropriate action and meet performance expectations.
Respond to all inquiries and messages in a timely manner.
Safeguard medical records by keeping under lock and also having computer screen inaccessible so all Privacy Act material is secured.
Complete scheduling of patient appointments when assigned.
Take appropriate action to update schedule with regard to cancellations noshows and rescheduling of patients.
Review telehealth workload for timely and accurate capture and inform appropriate staff of actions required.
Provide administrative and technical support for the department/section.
Perform duties in accordance with the facilitys policies and procedures.
Additional duties as assigned by facility.