IT Support yst
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Job Description
Job Summary
• Assist the subsurface IT section on day-to-day operations related to Subsurface application support, troubleshooting, controls validation based on established risk assessments and to support subsurface users with required IT support.
• Provide common support for drilling and other applications.
• Provide support to rig user in term of data access requirements and subsurface applications supports.
Key Job Accountabilities
• Investigate operational issues, problems and requests for support, in coordination with colleagues and other stakeholders, seeking effective solutions. Analyzes underlying issues and their root causes, and identifies available options for resolution.
• Responds to requests for support by means of making system modifications, developing work-arounds, manipulating data, reconfiguring systems, changing operating procedures, training users, producing documentation, or escalating requests to development team or software suppliers.
• Monitors progress of requests for support and ensures users and other stakeholders are kept informed. Takes corrective action to avoid or minimise delays.
Employment Type
Full-time
