Reception Manager - Golf Saudi
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1 Vacancy
Job Description
Responsibilities:
- Lead the reception team to provide exceptional service to guests and members ensuring they receive a friendly and efficient welcome.
- Manage train and schedule the reception staff. Support them to achieve high standards of performance and professionalism.
- Handle checkins checkouts and reservations. Manage communications through phone email and other channels. Keep the reception area organized and welcoming.
- Resolve any issues or complaints from guests or members quickly and effectively. Implement improvements to enhance overall satisfaction.
- Maintain accurate records of guest interactions and feedback. Prepare reports on reception activities and performance.
- Work with other departments to ensure smooth operations and a cohesive experience for guests. Assist with coordinating events and special requests.
- Ensure compliance with company policies and health and safety regulations. Implement security measures as needed.
Qualifications:
- Bachelors degree in hospitality management Business Administration or a related field.
- At least 3 years of experience in a managerial role in a reception or front desk environment preferably in hospitality or sports.
Skills and Competencies
- Strong leadership and communication skills. Excellent problemsolving abilities. Proficient in office software and reservation systems.
- Professional appearance and demeanor. Ability to manage stress effectively and maintain organization and attention to detail.
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Employment Type
Full Time
