Field Collection Supervisor
Field Collection Supervisor
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Job Description
Join us as our next Field Collection Supervisor (NCR) and help shape the future of fintech!
About Us
BillEase offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. Its essential for us to embody the core of our brand name BillEase a combination of bill and ease pronounced bilis which means speed or swiftness in Filipino.
Discover more about us here:
The Role
- Lead and motivate a team of Field Collectors setting clear goals providing ongoing coaching and development and ensuring adherence to company policies and procedures.
- Develop and implement effective collection strategies tailored to the Cebu City market.
- Oversee the daily activities of your team monitoring performance metrics and identifying areas for improvement.
- Conduct regular performance reviews and provide constructive feedback to help your team members excel.
- Resolve customer concerns and escalations in a professional and timely manner.
- Analyze and report on team performance identifying trends and opportunities for optimization.
- Maintain a strong understanding of relevant regulations and compliance requirements related to collections.
- Collaborate with other departments (e.g. Training Operations) to ensure a seamless collection process.
- Represent BillEase professionally in interactions with clients partners and other stakeholders.
The Ideal Candidate
- Minimum 35 years of experience in a collections supervisor or leadership role.
- Proven track record of success in achieving collections targets.
- Strong understanding of the collections industry and relevant regulations in the Philippines.
- Excellent leadership communication and interpersonal skills.
- Ability to motivate coach and develop team members.
- Strong analytical and problemsolving skills.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office Suite (Excel Word PowerPoint).
- Experience working in a fastpaced and targetdriven environment.
- Strong work ethic and a commitment to achieving results.
- Familiarity with Cavite location is a plus; Areas to handle: Dasmarinas Bacoor Imus General Trias Tanza Silang Trece Martires Gen Mariano Alvarez
Remote Work :
No
Employment Type
Full Time
