Senior Systems Engineer Level 3

The role

As a Senior Systems Engineer at Spirit you will be playing a pivotal role in supporting and improving the quality efficiency and success of internal and external infrastructure. We are seeking an individual with a unique blend of common sense a strong technical understanding and the versatility to work seamlessly as part of a team or autonomously. Your role goes beyond a conventional networking engineer role; you ll be entrusted with solving complex problems within client environments emphasising efficiency and

stability. Collaborating closely with technical and nontechnical stakeholders alike you will ensure that our managed services not only meet but exceed client expectations contributing to the ongoing improvement and investment in our services.

Key responsibilities

Provide expertlevel technical support and troubleshooting for systems and networkrelated issues

Receive escalated customer calls and emails clarifying requirements in a timely manner

Promptly address escalated customer calls and emails by clarifying their requirements.

Diagnose and resolve system and network performance problems in internal and client environments

Ensure customer Service Level Agreements (SLA) and customer expectations are met

Respond promptly to service outages and incidents implementing effective remediation measures to minimise downtime.

Document troubleshooting procedures and solutions for future reference and knowledge sharing.

Manage and execute network configuration changes upgrades and deployments

Cultivate strong relationships with clients by providing top tier service and support

Support both WAN and LAN Infrastructure for client and internal environments

Collaborate with data centre operations teams to coordinate network upgrades migrations capacity planning and incident management.

Design implement and manage complex network infrastructure solutions for both internal and external client environments.

Assist with the stability security and scalability of systems through proactive monitoring and maintenance.

Collaborate with crossfunctional teams to integrate networking solutions with other IT systems and applications.

Provide mentorship and guidance to junior networking engineers and other technical resources within the organisation.

Adhere to the Spirit policies and procedures and work with teams to iterate and develop said policies and procedures.

Requirements

SELECTION CRITERIA

In addition to the attributes outlined in the position description above the successful candidate will

possess the following:

Essential Skills & Experience

At least 5 years of technical experience in a medium or enterprise environment

Experience supporting multiple domain environments

Experience with virtualisation (VMWare Citrix HyperV)

Experience with Backup and Storage solutions (Veeam StorageCraft)

Experience supporting MS365 and Cloud computing and maintaining industry best practices

Experience supporting English speaking countries

5 Years in a Network Engineering role managing both LAN and WAN environments.

5 Years working with Windows and Linux Server Operating systems.

Experience with designing implementing and managing data center networks.

Strong understanding of network protocols and standards including IPv4 IPv6 BGP OSPF VRF and MPLS

Familiarity with data center infrastructure including servers storage and virtualization technologies.

Experience with industry leading networking infrastructure (Meraki Fortinet Sophos Juniper Cisco Watchguard Mikrotik Aruba Rukus)

Industry Qualifications

Cisco CCIE or CCNP Certification

Cisco Meraki Blackbelt

Microsoft AZ900

Microsoft AZ104

Microsoft AZ700

Microsoft AZ500

VMware Certified Technical Associate

Fortinet Certification NSE (highly regarded)

Veeam Certified Engineer (VMCE)

Microsoft AZ140 (highly regarded)

Aruba Certification (highly regarded)

ITIL Certification (highly regarded)

Personal qualities and attributes

The ability to prioritise tasks effectively while maintaining ticket documentation and management standards.

Ability to make sound decisions and judgment whilst dealing with internal and external stakeholders in high pressure situations

Demonstrates a proactive approach to identifying and resolving complex technical issues utilising critical thinking and analytical reasoning.

Excellent verbal and written communication skills

The ability to convey technical concepts in a clear and concise manner to both technical and nontechnical audiences.

A customercentric mindset prioritising the needs and objectives of clients while delivering exceptional service and support.

Actively seeks opportunities for professional development and skill enhancement.

Benefits

SAME

SELECTION CRITERIA In addition to the attributes outlined in the position description above the successful candidate will possess the following: Essential Skills & Experience At least 5 years of technical experience in a medium or enterprise environment Experience supporting multiple domain environments Experience with virtualisation (VMWare, Citrix, Hyper-V) Experience with Backup and Storage solutions (Veeam, StorageCraft) Experience supporting MS365 and Cloud computing and maintaining industry best practices Experience supporting English speaking countries 5+ Years in a Network Engineering role, managing both LAN and WAN environments. 5+ Years working with Windows and Linux Server Operating systems. Experience with designing, implementing, and managing data center networks. Strong understanding of network protocols and standards, including IPv4, IPv6, BGP, OSPF, VRF and MPLS Familiarity with data center infrastructure, including servers, storage, and virtualization technologies. Experience with industry leading networking infrastructure (Meraki, Fortinet, Sophos, Juniper, Cisco, Watchguard, Mikrotik, Aruba, Rukus) Industry Qualifications Cisco CCIE or CCNP Certification Cisco Meraki Blackbelt Microsoft AZ-900 Microsoft AZ-104 Microsoft AZ-700 Microsoft AZ-500 VMware Certified Technical Associate Fortinet Certification NSE (highly regarded) Veeam Certified Engineer (VMCE) Microsoft AZ-140 (highly regarded) Aruba Certification (highly regarded) ITIL Certification (highly regarded) Personal qualities and attributes The ability to prioritise tasks effectively, while maintaining ticket documentation and management standards. Ability to make sound decisions and judgment whilst dealing with internal and external stakeholders in high pressure situations Demonstrates a proactive approach to identifying and resolving complex technical issues, utilising critical thinking and analytical reasoning. Excellent verbal and written communication skills The ability to convey technical concepts in a clear and concise manner to both technical and non-technical audiences. A customer-centric mindset, prioritising the needs and objectives of clients while delivering exceptional service and support. Actively seeks opportunities for professional development and skill enhancement.