Membership Coordinator - LATAM -
Membership Coordinator - LATAM -
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Job Description
Job Title: Membership Coordinator LATAM
Location: Remote (CST Time Zones)
Salary Range: up to 2000 USD
Work Schedule: Monday to Friday 8:00 AM to 04:00 PM (CST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are looking for a personable and organized Membership Coordinator to join our team. The ideal candidate will have excellent English communication skills and be comfortable interacting with customers via phone email and text. Your primary role will be to ensure that our members are wellserved and kept up to date with their memberships. This role requires a mix of customer service administrative tasks and payment management.
Key Responsibilities:
- Customer Scheduling: Call customers to schedule their services. If they dont answer leave friendly voicemails send emails and follow up with text messages.
- Service Reminders: Send out email reminders to customers to ensure they schedule their necessary services.
- Payment Collections: Reach out to customers with pastdue invoices and collect payments including following up on any outstanding balances.
- Membership Management: Manage and cancel memberships when necessary keeping accurate records and updating credit card information as needed.
- Refund Coordination: Notify management of any refunds that need to be processed and ensure they are handled promptly.
- Google Sheets Proficiency: Maintain accurate records and track customer interactions payments and membership statuses using Google Sheets.
Qualifications:
- English Skills: Must be fluent in English with the ability to communicate clearly and professionally.
- Customer Interaction: Friendly and conversational making customers feel valued and well taken care of.
- Organizational Skills: Ability to manage multiple tasks follow up on customer interactions and keep detailed records.
- Technical Skills: Proficient in using Google Sheets for recordkeeping and tracking.
- Experience: Previous experience in customer service billing or a similar role is a plus.
NicetoHaves:
- Strong organizational skills and attention to detail.
- Great personality conversational detailoriented and organized.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and intro video in English format.
Remote Work :
No
Employment Type
Full Time
