Customer Service Dutch Speaking

Customer Support Dutch Speaking (Hybrid Working in Malta)

Fantastic Salary Relocation Allowance Team Performance Bonus twice yearly Fantastic Career and future

Join a vibrant international team in our Malta office dedicated to making the internet a safer place for all.

My client is a fastgrowing techcompany providing tools and services to online marketplaces around the world.

Tasks

Our moderation /Customer Support teams are at the core of our business and essential to our success. We invest in our coworkers and love to see you grow with the company. In fact 50% of our managers and experts started as content moderators/Customer Support.

We offer all of our employees a great work life balance by providing the flexibility of working from the office or from home in Malta.

Your role and responsibilities:

Respond to customer inquiries via email on all topics related to the online marketplace by maintaining a positive empathetic and professional attitude towards the customers.

Follow communication procedures and policies.

Evaluate and make decisions in accordance with defined policies and guidelines.

Requirements

To succeed in this role You are:

• Fluent in Dutch and have good knowledge of English.
• Flexible and able to make quick decisions in a dynamic environment.
• Conscientious and reliable commitment is one of our core values!
• Eagle eyed with great attention to detail.
• Empathy about people you will be working with securing the online safety our customers and their users.
• Ideally interested in marketplaces shared economy and new technology.
• Previous experience in content moderation customer care and/or online business is a plus.

Benefits

We offer:

• 23000 PA
• An opportunity to make a positive impact on the digital world by making the internet a safer place.
• A stimulating and rewarding job in a fastmoving innovative and international techcompany.
• Career opportunities within a management or expert field.
• Additional vacation days.
• Free fruit tea and coffee if you prefer working in the office.
• Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight!
• Free day transport to the office from certain areas within Malta.
• Team performance bonus and working from home allowance
• Corporate discounts for gym memberships shops and taxis.
• Private Health Insurance eye care tests health and wellbeing professional support.
• Refer a friend bonus scheme.
• Comprehensive training and constant feedback.
• Fun events great colleagues and a fresh playful workplace with a variety of cultures.
• Relocation packages for international applicants.

Benefits

Working from home Possibility to extend leave while working from abroad within EU (up to 2 weeks) Team Performance Bonus received twice a year based on team performance Development and Career Opportunities . Free transport to the office from certain areas in Malta Free Private Health Insurance cover (after probationary period) . Free annual eye test Discounts for Gym Membership Taxi Services Free English Course Work from home allowance

Recruitment Process

First stage Test We will ask candidates to complete a Customer Support activity. This activity is designed to gauge their skills and help us prepare their training course should they be chosen for the role.

In section 1 Customer Support they will be provided with rules required to make a decision on how to respond to a Customer email.

They will need to read and prepare an appropriate response to the question.

The test responses should be in Dutch language and they should aim to complete this activity in 30 minutes.

Second Stage Interview If the candidate passes the test they will then be invited to attend an online Teams interview with a member of the HR team.

The candidate may also be required to have a second online Teams interview with the Manager or another employee where the employees verbal language skills may also be assessed

Start date 23rd September