Manager
Posted on :
29-08-2024
Employer Active
1 Vacancy
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Job Description
- Key job responsibilities
If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed associates and specialists, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you’re looking for!
- Recruiting Services Manager sets the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.
- Key Responsibilities Areas
Project Management and Communications:
- Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate. Participates in cross-functional process improvement initiatives
- Assist in developing and implementing training programs to improve the quality and productivity of the team.
- Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures.
- Investigates discrepancies, finds and implements solutions
- Creates business cases and manages enhancements. Presents high quality data findings
- Identifies need creates and distributes standard communications. Maintains departmental content in all channels. With manager oversight, develops and implements communication plans.
- Responds to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with minimal guidance from Manager
Employment Type
Full-time
Company Industry
Department / Functional Area
Key Skills
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