Operations Support Specialist
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Provides administrative support across operational functions and safety
Generate maintain and distribute daily reporting for customers and internal use
Data entry
Review and validate driver documentation
o Communicate with drivers regarding missing documentation
o Retrieve documentation independently when possible
Ensure load documentation is complete at all stages of the load
Provide as close to real time as possible communications to customers regarding the progress of their loads
o Provide paperwork to customers to support completed events as they occur
o Report scheduled load pickups delivers and returns
o Provide updates regarding charges that will apply based on load events
o Track drivers/loads to provide updates regarding progress and changes
Review update and maintain data entered on each load
o Ensure container information is correct regarding size/type/equipment provider
o Ensure chassis information is correct regarding size/type/equipment provider
Assist with scheduling and planning
o Schedule container pickup and return appointments with the terminals
o Schedule deliveries and pickups with the customer
o Monitor the schedule for potential changes to ensure best level of service and efficiency
Requirements
Bachelors degree or equivalent
Proficiency in English (both written and spoken)
Excellent written and oral communication abilities with the ability to communicate with customers teammates
and independent contractors
Superior interpersonal skills
Advanced computer skills on MS Office accounting software and databases preferred
Ability to manipulate large amounts of data
Obsession with attention to detail; meticulous
High selfinitiative with ability to work under pressure
Proven ability to work independently and manage time effectively in a remote environment
Benefits
- 100% remote
- Biling al Position
- 40 hours for week
- We provide the equipment
- Culture of Respect Expertise Collaboration and Entrepreneurship
- Work with a team that Supports and Respects each other at a company where Diversity & Inclusion is a Celebrated!
- If you have ideas that you wish someone would listen to tell us! We love the Entrepreneurial spirit and we strive for Continuous Improvement
Building and maintaining relationships with partner carriers Monitor loading, unloading and appointments follow up with customers regarding delays, missed appointments and late arrivals Identifying potential problems before they occur Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams Demonstrates professionalism, positive attitude, and exceptional telephone etiquette. Assist other team members when required.
Employment Type
Full Time
