General Manager - Waldorf Astoria Doha West Bay - Hilton
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Job Description
General Manager Waldorf Astoria Doha West Bay
The Brand Waldorf Astoria
Live unforgettably. In landmark destinations around the world Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. With a fresh modern expression of its rich authentic legacy Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates unforgettable experiences for our discerning travellers.
The Property
Are you an experienced luxury hotel General Manager with a passion for delivering exceptional guest experiences Waldorf Astoria Doha West Bay is seeking a highly motivated and talented Hotel General Manager to lead our team and ensure the seamless operation and success of our property.
Ideally located in the heart of Dohas diplomatic area The Waldorf Astoria West Bay epitomizes modern luxury offering elegant furnishings a range of culinary options and seamless personalized service. The 44storey property features 283 rooms and suites as well as 50 luxury apartments all of which boast a distinct art deco style. Paying homage to the history of grand clocks at Waldorf Astoria properties around the world the central feature of the lobby is a striking clock created by Tiffany & Co. A piece of art the clock celebrates the falcon Qatars national bird.
In line with Waldorf Astorias legacy of food and beverage excellence Waldorf Astoria Doha West Bay offers a variety of venues ranging from a gourmet food hall experience to various fine dining venues and the brands signature Peacock Alley along with the world class dining destinations of Muro from Chef Mauro Colagreco and Yumi.
Guests can enjoy the chilled marbletiled separate male and female pools along with The Waldorf Astoria Spa offering a range of worldclass wellness treatments. The hotel features elegant event facilities that provide the ideal setting for every type of occasion.
With a faade and main entrance almost identical to the original Waldorf Astoria in New York the hotel nods to the brands rich heritage and legacy bringing Manhattan flair to Qatars capital.
The Role
This exciting General Manager position will be responsible for managing and building upon the current success of the hotel Hotel Management team hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.
What will you be doing
Specifically you will be responsible for performing the following tasks to the highest standards:
- Manage and lead the hotel operation.
- As the second Waldorf Astoria in country you and your team will continue to build the reputation and activation of Hilton.
- Manage ongoing profitability of the hotel ensuring revenue guest satisfaction and Team Member engagement goals are met and exceeded.
- Lead in all key property issues including capital projects customer service and refurbishment.
- Ensure all decisions are made in the best interest of the hotel and Hilton.
- Deliver achievable hotel budgets and set other short and long term strategic goals for the property.
- Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
- Lead in all aspects of business planning.
- Comply with and exceed Hilton Brand Service Standards.
- Ensure costs are controlled.
- Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
- Hold regular briefings and communication meetings with the HOD team.
- Respond to audits to ensure continual improvement is achieved.
What are we looking for
The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations Operations F&B Commercial Guest experience and Team Member engagement. Enthusiastic and passionate you will have current experience as a true luxury hotel General Manager within a similar quality hotel.
A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- An Established luxury General Manager with Hilton experience ideally.
- Deep understanding of GCC Tier 1 market and multi market experience
- Deliver innovative commercial opportunities with experience in increasing profitability in particular F&B
- Meticulous attention will be crucial
- Strong ability to collaborate and foster networks and relationships with owners contractors corporates and local community must be highly visible.
- Capability to assume responsibility and confidently lead hotel owners
- Strong operational knowledge from a people/leadership perspective the GM needs to be present and lead from the front
- Deliver innovative commercial opportunities with experience in increasing profitability
- Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values
- Ability to show resilience judgement and leadership
- Experience managing budgets revenue proposals and forecasting results in a similar sized property
- Indepth knowledge of the hotel/leisure/service sector
- Degree or diploma in Hotel Management or equivalent
- Arabic language preferred
What is it like working for Hilton
The future of hospitality is bright at : a leading global hospitality company with a diverse portfolio of . Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100year history. Hilton is proud to have an awardwinning workplace culture and we are consistently named among one of the Worlds Best Workplaces.
We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovative such as workplace flexibility career growth and development and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a for all. Check out the and to learn more about what its like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Employment Type
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