Technical Support Representative
Technical Support Representative
Posted on :
28-08-2024
Employer Active
1 Vacancy
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Job Description
Technical Support Representative
Our client a leading provider of technology services is seeking two skilled Technical Support Representatives. You ll be the primary contact for customers needing technical assistance responsible for diagnosing and resolving issues while ensuring compliance with client standards.
What is in it for you:
Hourly salary of $18 to $19 based on experience.
Longterm contract lasting more than 1 year.
Fulltime position: 40 hours per week.
Monday to Friday 11AM7:30PM
Hybrid work during the training period (12 months): Monday to Wednesday onsite at the Cr mazie office Thursday / Friday remote
Join a passionate and inclusive team of professionals.
Responsibilities:
Act as the main contact for customers needing technical support handling inquiries and resolving issues efficiently.
Troubleshoot a wide range of technical problems related to software hardware and network connectivity.
Escalate unresolved issues to higher support tiers following the established protocols.
Maintain accurate documentation of all customer interactions and technical issues.
Ensure all actions comply with clientspecific technical and quality standards.
Communicate effectively with customers and team members to ensure a smooth resolution process.
What you will need to succeed:
High School Diploma or equivalent.
Experience in a customerfocused role particularly in Technical Support Service Desk or Customer Service.
Proficiency in troubleshooting mobile devices network connectivity and using Active Directory for account management.
Strong problemsolving abilities with a high level of attention to detail.
Intermediate Microsoft Office skills.
Ability to multitask and manage time effectively in a fastpaced environment.
Excellent verbal and written communication skills.
Strong customer service orientation with a focus on delivering exceptional service.
Ability to work both independently and as part of a team.
Readiness to work flexible hours with a strong sense of urgency optimism and enthusiasm.
Technical education or certifications are a plus.
Bilingual in English and French (spoken and written).
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# 260824
Employment Type
Full Time
Key Skills
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